Comparison Summary
This comparison report of Five9 vs. Callminer Eureka is based on a specific set of business needs and context. The comparison uses 6577 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Five9 and Callminer Eureka
Five9, Callminer Eureka, NICE CXone, Bright Pattern, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Five9 covers Helpdesk Management with Phone Calls, Engagement Management, Sales Call Management with Phone Calls, Contact List Management with Phone Calls, etc.
Callminer Eureka focuses on Engagement Management with Phone Calls, Coaching with Phone Calls, Contact List Management with Phone Calls, Sales Call Management with Phone Calls, etc.
"The benefits we've seen with Five9 have been impressive. We've seen increased uptime, improved customer satisfaction ratings, no major outages, gained efficiencies, sustained service levels and the ability to scale up and down anytime depending on t...he business need. " - Gary Britton
"We see CallMiner Eureka as a valued extension to our coaching team, helping us foster our CustomerOne' environment by providing data that supports agents positive behaviors. Having all this data makes coaching much easier because there's little disp...ute of the facts. Also agents can get out ahead of the process by observing their scores before they speak with their supervisor. " - Adam McCord
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Five9 | Leading Cloud Contact Center Platform for the Digital Enterprise
Eureka's Speech Analytics Software Platform | CallMiner
Age
2001
Financials
IPO
SERIES F
Business Need
Total Processes
(we found evidences for)
74
35
Total Goals
(we found evidences for)
16
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Increase sales & revenue
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Scale best practices
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Improve ROI
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Improve internal communications
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Enter new markets internationally or locally
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Improve consistency
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Improve visibility
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Launch new products
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Shorten ramp up time
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Improve stakeholder relations
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Improve digital and social presence
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Establish thought leadership
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Increase customer life time value
- See 13 more
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Increase sales & revenue
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Improve brand engagement
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Increase average basket value
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Scale best practices
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Improve ROI
- See 5 more
Top Channels
Channels Used
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phone calls
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e-mail
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promotions
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social media
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Twitter
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Facebook
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omnichannel
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chat
- See 5 more
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phone calls
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e-mail
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promotions
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social media
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Twitter
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Facebook
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omnichannel
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chat
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
