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Compare Five9 vs Dialpad Ai Contact Center

Comparison Summary

For Five9 vs Dialpad Ai Contact Center comparison, Our AI algorithm looked at 7560 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Five9 and Dialpad Ai Contact Center to solve their respective business needs.

Pros and cons of Five9 and Dialpad Ai Contact Center

Five9 is more suited to businesses that require Helpdesk Management with Phone Calls and Engagement Management where as Dialpad Ai Contact Center is focused towards Sales Call Management with Phone Calls and Helpdesk Management with Phone Calls .

Both Five9 and Dialpad Ai Contact Center are Contact Center Software software, peers recommend Five9 for campaign management and performance management where as Dialpad Ai Contact Center is more known for call recording and sales call management .

logo Five9

Focus area

Five9 is better than Dialpad Ai Contact Center for

Software Failure Risk

  • medium

logo Dialpad Ai Contact Center

Focus area

Dialpad Ai Contact Center is better than Five9 for

Software Failure Risk

  • medium

About

Five9 | Leading Cloud Contact Center Platform for the Digital Enterprise

Customer service software with AI-enabled real-time assist, sentiment analysis, and more.

Age

2001

2011

Financials

IPO

SERIES F

Business Need

Total Processes
(we found evidences for)

74

37

Total Goals
(we found evidences for)

16

5

Top Processes

Evidences indicate better relative satisfaction



engagement management

engaging and following up

engaging with scheduling & cadence


sales call management


contact list management


communication management

tracking & monitoring communications

sending & publishing communications


workflow management


campaign management

campaign analytics

campaign monitoring


customer feedback management

measuring customer satisfaction

measuring net promoter score


performance management


social media management

social media analytics

engaging on social media

monitoring social media




training & onboarding




knowledge management


touchpoint management


sales document management

contract management

proposal & quote management


generation of new leads



competitive intelligence


channel management


relationship management


lifetime value management


rating and review management


account management


conference call management


loyalty management

customise loyalty program




customer case management



lead qualification

lead qualification: technographic


negotiation management


conversion management



courses & assessment

create learning path


products & pricelist management




Scheduling & dispatching



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Improve internal communications

  • Enter new markets internationally or locally

  • Improve consistency

  • Improve visibility

  • Launch new products

  • Shorten ramp up time

  • Improve stakeholder relations

  • Improve digital and social presence

  • Establish thought leadership

  • Increase customer life time value

  • See 13 more
  • Enhance customer relationships

  • Improve internal communications

  • Acquire customers

  • Improve stakeholder relations

  • Improve visibility

  • See 2 more

Top Channels

Channels Used

  • phone calls

  • offline

  • events

  • trade shows

  • e-mail

  • mobile

  • text SMS

  • video

  • chat

  • mobile app

  • social media

  • Facebook

  • on premises

  • website

  • LinkedIn

  • See 12 more
  • phone calls

  • offline

  • events

  • trade shows

  • e-mail

  • mobile

  • text SMS

  • video

  • chat

  • mobile app

  • social media

  • Facebook

  • on premises

  • website

  • LinkedIn

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting