Five9 and Enghouse Interactive, An In-Depth Comparison 2024

Comparison Summary

Five9: Five9 offers a reliable cloud contact center for exceptional customer experiences. A demo can be requested.

Enghouse Interactive: Enghouse Interactive unlocks the power of contact centers by engaging customers across all channels. Personalized experiences are provided at scale, making contact centers a competitive advantage.

Five9 and Enghouse Interactive: Customer Satisfaction Data

Most deployed common Use Cases for Five9 and Enghouse Interactive

How does Five9 and Enghouse Interactive address your Helpdesk Management Challenges?

Five9 and Enghouse Interactive are both designed for call center management. Five9 is specifically targeted at call centers and offers features for monitoring calls and tracking call volume. Enghouse Interactive provides a more comprehensive solution for both internal and external customers, scaling to fit various needs. Enghouse Interactive is praised for its ease of use, real-time data, and efficient support, while Five9 is known for its user-friendliness and integration with Salesforce.

"...The call center functionality and that it can integrate with various databases...." Peer review by Agency

"...If help is needed, they are very responsive which is a life saver for our busy call center!. ...." Peer review by Monserrat W., Customer Service Manager, Consumer Goods

What solutions does Five9 and Enghouse Interactive provide for Engagement Management?

Five9 and Enghouse Interactive both focus on managing customer interactions. Five9 emphasizes automation and AI-driven features, including call routing and cadence management, aiming to improve agent efficiency and customer satisfaction. Enghouse Interactive emphasizes a comprehensive approach to customer interaction management with scalable solutions for a wide range of customer needs.

"...This makes it easy for the agent to personalize the conversation and engage future buyers...." Peer review from Featured Customers

"...Enghouse Interactive's customer interaction management solutions enhance the daily contact center experience from all angles...." Peer review from Enghouse Interactive

What makes Five9 and Enghouse Interactive ideal for Contact List Management?

Five9 and Enghouse Interactive both allow for the management of customer contacts. Five9 provides agents with access to customer history, enabling quicker service. However, Five9 lacks the ability to save custom contact list viewing options. In contrast, Enghouse Interactive emphasizes enhancing the overall contact center experience through various features, including omni-channel interaction history and powerful search capabilities.

"...This allows us to cross-reference inbound calls against previous contact history, often allowing us to serve customers remarkably quicker...." Peer review by Verified User, Manager in Customer Service, Retail

"...Affinion International handles customer contacts on behalf of some of the UK s biggest brand clients and the automated service is of critical importance to ensure that during peak call periods, our contact centre delivers best in class responsiveness...." Peer review by Andrew Mutch, Vice President Field Operations, Affinion International

How does Five9 and Enghouse Interactive facilitate Communication Management?

Five9 and Enghouse Interactive both offer communication management solutions. Five9 focuses on tracking and monitoring calls, while Enghouse Interactive offers a more comprehensive approach, including customer interaction management and integration with other communication platforms. Five9 is well-suited for call centers focused on tracking outbound calls, while Enghouse Interactive is better for organizations seeking a more integrated communication management system. This summary does not include information on how either solution handles messaging.

"...You can monitor and group your staff, and you can send messages to other employees...." Peer review by Tom Wilson, Food & Beverages

"...I recommended CallRex for its ability to record and monitor IP calls and for its affordability...." Peer review by Ron Wiseman, IT Manager, Colorado Department of Corrections