Comparison Summary
Introducing Five9 and Exotel
Five9, Exotel, NICE CXone, Bright Pattern, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Five9 covers Helpdesk Management with Phone Calls, Engagement Management, Sales Call Management with Phone Calls, Contact List Management with Phone Calls, etc.
Exotel focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Engagement Management with Phone Calls, etc.
"At a moment’s notice we can design and deploy new campaigns and report results immediately. " - Pedro Guijarro
"The number masking feature has been a very worthy addition to making our customer experience even better. " - Prateek Jain
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Five9 | Leading Cloud Contact Center Platform for the Digital Enterprise
Cloud Communication APIs for Calls, SMS, User verifications and more
Age
2001
Financials
IPO
SERIES D
Business Need
Total Processes
(we found evidences for)
74
50
Total Goals
(we found evidences for)
16
11
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Increase sales & revenue
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Scale best practices
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Improve ROI
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Improve internal communications
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Enter new markets internationally or locally
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Improve consistency
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Improve visibility
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Launch new products
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Shorten ramp up time
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Improve stakeholder relations
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Improve digital and social presence
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Establish thought leadership
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Increase customer life time value
- See 13 more
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Improve internal communications
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Scale best practices
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Improve ROI
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Improve brand engagement
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Build brand awareness
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Improve digital and social presence
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Grow market share
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Improve efficiency
- See 8 more
Top Channels
Channels Used
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phone calls
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text SMS
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offline
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point of sale
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website
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e-mail
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mobile
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mass media
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radio
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events
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trade shows
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mobile app
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video
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social media
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chat
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Skype
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promotions
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on premises
- See 15 more
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phone calls
-
text SMS
-
offline
-
point of sale
-
website
-
e-mail
-
mobile
-
mass media
-
radio
-
events
-
trade shows
-
mobile app
-
video
-
social media
-
chat
-
Skype
-
promotions
-
on premises
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
