Comparison Summary
This comparison report of Five9 vs. Upland InGenius is based on a specific set of business needs and context. The comparison uses 6455 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Five9 and Upland InGenius
Five9, Upland InGenius, NICE CXone, Bright Pattern, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Five9 covers Helpdesk Management with Phone Calls, Engagement Management, Sales Call Management with Phone Calls, Contact List Management with Phone Calls, etc.
Upland InGenius focuses on Customer Feedback Management with Promotions, Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, etc.
"Five9 offers much more automation and efficiency, which keeps our costs low and helps us translate those benefits to our clients. " - Sajan Choksi
"Moving to Upland InGenius has allowed us to hit our 3-hour SLA 100% of the time. Previously it would take almost a full day! " - Justin Glass
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Five9 | Leading Cloud Contact Center Platform for the Digital Enterprise
Deliver better service, sales, IT and HR support with CTI
Age
2001
2010
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
74
22
Total Goals
(we found evidences for)
16
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Improve efficiency
-
Increase sales & revenue
-
Scale best practices
-
Improve ROI
-
Improve internal communications
-
Enter new markets internationally or locally
-
Improve consistency
-
Improve visibility
-
Launch new products
-
Shorten ramp up time
-
Improve stakeholder relations
-
Improve digital and social presence
-
Establish thought leadership
-
Increase customer life time value
- See 13 more
-
Enhance customer relationships
-
Acquire customers
-
Improve ROI
-
Scale best practices
- See 1 more
Top Channels
Channels Used
-
phone calls
-
promotions
-
offline
-
on premises
-
omnichannel
- See 2 more
-
phone calls
-
promotions
-
offline
-
on premises
-
omnichannel
- See 2 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
