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Five9 vs Verint Speech Analytics: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Five9 medium Failure Risk for Verint Speech Analytics medium
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Comparison Summary

This comparison report of Five9 vs. Verint Speech Analytics is based on a specific set of business needs and context. The comparison uses 6279 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Five9 and Verint Speech Analytics

Five9, Verint Speech Analytics, NICE CXone, Bright Pattern, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Five9 covers Helpdesk Management with Phone Calls, Engagement Management, Sales Call Management with Phone Calls, Contact List Management with Phone Calls, etc.

Verint Speech Analytics focuses on Sales Call Management with Phone Calls, Engagement Management with Omnichannel, Customer Feedback Management with Phone Calls, Contact List Management with Phone Calls, etc.

"Five9 was very easy to build. It took days rather than months all the tools were there. " - Mark Fichera

"....by far the most used Conversational Intelligence platform in the world " - Orpus Research

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Five9

Focus area

Five9 is better than Verint Speech Analytics for

Software Failure Risk

  • medium

logo Verint Speech Analytics

Focus area

Software Failure Risk

  • medium

About

Five9 | Leading Cloud Contact Center Platform for the Digital Enterprise

Speech Analytics | Voice of the Customer (VoC) | Verint

Age

2001

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

74

20

Total Goals
(we found evidences for)

16

3

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (468)

Read Reviews (4)

engagement management

Read Reviews (235)

Read Reviews (12)

engaging and following up

Read Reviews (139)

Read Reviews (5)

engaging with scheduling & cadence

Read Reviews (5)

Read Reviews (0)

sales call management

Read Reviews (212)

Read Reviews (21)

call recording

Read Reviews (150)

Read Reviews (15)

call transcription

Read Reviews (23)

Read Reviews (1)

contact list management

Read Reviews (127)

Read Reviews (7)

contacts history

Read Reviews (19)

Read Reviews (0)

communication management

Read Reviews (78)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (59)

Read Reviews (0)

sending & publishing communications

Read Reviews (4)

Read Reviews (0)

workflow management

Read Reviews (64)

Read Reviews (0)

campaign management

Read Reviews (39)

Read Reviews (0)

campaign analytics

Read Reviews (7)

Read Reviews (0)

campaign monitoring

Read Reviews (4)

Read Reviews (0)

customer feedback management

Read Reviews (38)

Read Reviews (9)

measuring customer satisfaction

Read Reviews (24)

Read Reviews (9)

measuring net promoter score

Read Reviews (6)

Read Reviews (0)

performance management

Read Reviews (35)

Read Reviews (0)

social media management

Read Reviews (33)

Read Reviews (0)

social media analytics

Read Reviews (22)

Read Reviews (0)

engaging on social media

Read Reviews (5)

Read Reviews (0)

monitoring social media

Read Reviews (4)

Read Reviews (0)

training & onboarding

Read Reviews (19)

Read Reviews (0)

knowledge management

Read Reviews (14)

Read Reviews (2)

touchpoint management

Read Reviews (12)

Read Reviews (0)

sales document management

Read Reviews (12)

Read Reviews (0)

contract management

Read Reviews (9)

Read Reviews (0)

proposal & quote management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (11)

Read Reviews (0)

competitive intelligence

Read Reviews (10)

Read Reviews (1)

channel management

Read Reviews (8)

Read Reviews (0)

relationship management

Read Reviews (7)

Read Reviews (0)

lifetime value management

Read Reviews (7)

Read Reviews (0)

rating and review management

Read Reviews (7)

Read Reviews (0)

account management

Read Reviews (6)

Read Reviews (0)

conference call management

Read Reviews (5)

Read Reviews (0)

loyalty management

Read Reviews (5)

Read Reviews (0)

customise loyalty program

Read Reviews (4)

Read Reviews (0)

customer case management

Read Reviews (4)

Read Reviews (0)

lead qualification

Read Reviews (3)

Read Reviews (0)

lead qualification: technographic

Read Reviews (3)

Read Reviews (0)

negotiation management

Read Reviews (3)

Read Reviews (0)

conversion management

Read Reviews (3)

Read Reviews (0)

courses & assessment

Read Reviews (3)

Read Reviews (0)

create learning path

Read Reviews (3)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (0)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Improve internal communications

  • Enter new markets internationally or locally

  • Improve consistency

  • Improve visibility

  • Launch new products

  • Shorten ramp up time

  • Improve stakeholder relations

  • Improve digital and social presence

  • Establish thought leadership

  • Increase customer life time value

  • See 13 more

  • Improve efficiency

  • Enhance customer relationships

  • Increase sales & revenue

Top Channels

Channels Used

  • phone calls

  • omnichannel

  • website

  • offline

  • on premises

  • See 2 more

  • phone calls

  • omnichannel

  • website

  • offline

  • on premises

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

medium

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Security & Privacy Risk

medium

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No Data

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Integration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

No Data

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting