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Five9 vs Verint Speech Analytics: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Five9 vs. Verint Speech Analytics is based on a specific set of business needs and context. The comparison uses 6279 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Five9 and Verint Speech Analytics

Five9, Verint Speech Analytics, NICE CXone, Bright Pattern, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Five9 covers Helpdesk Management with Phone Calls, Engagement Management, Sales Call Management with Phone Calls, Contact List Management with Phone Calls, etc.

Verint Speech Analytics focuses on Sales Call Management with Phone Calls, Engagement Management with Omnichannel, Customer Feedback Management with Phone Calls, Contact List Management with Phone Calls, etc.

"Five9 was very easy to build. It took days rather than months all the tools were there. " - Mark Fichera

"....by far the most used Conversational Intelligence platform in the world " - Orpus Research

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Five9

Focus area

Five9 is better than Verint Speech Analytics for

Software Failure Risk

  • medium

logo Verint Speech Analytics

Focus area

Software Failure Risk

  • medium

About

Five9 | Leading Cloud Contact Center Platform for the Digital Enterprise

Speech Analytics | Voice of the Customer (VoC) | Verint

Age

2001

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

74

20

Total Goals
(we found evidences for)

16

3

Top Processes

Evidences indicate better relative satisfaction


helpdesk management


engagement management

engaging and following up

engaging with scheduling & cadence


sales call management

call transcription


contact list management


communication management

tracking & monitoring communications

sending & publishing communications


workflow management


campaign management

campaign analytics

campaign monitoring


customer feedback management

measuring customer satisfaction

measuring net promoter score


performance management


social media management

social media analytics

engaging on social media

monitoring social media




training & onboarding




knowledge management


touchpoint management


sales document management

contract management

proposal & quote management


generation of new leads



competitive intelligence


channel management


relationship management


lifetime value management


rating and review management


account management


conference call management


loyalty management

customise loyalty program




customer case management



lead qualification

lead qualification: technographic


negotiation management


conversion management



courses & assessment

create learning path


products & pricelist management




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Improve internal communications

  • Enter new markets internationally or locally

  • Improve consistency

  • Improve visibility

  • Launch new products

  • Shorten ramp up time

  • Improve stakeholder relations

  • Improve digital and social presence

  • Establish thought leadership

  • Increase customer life time value

  • See 13 more
  • Improve efficiency

  • Enhance customer relationships

  • Increase sales & revenue

Top Channels

Channels Used

  • phone calls

  • omnichannel

  • website

  • offline

  • on premises

  • See 2 more
  • phone calls

  • omnichannel

  • website

  • offline

  • on premises

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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No Data

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Integration Risk

medium

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medium

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Migration Risk

medium

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No Data

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Business Setting