Five9 and Vocalcom, An In-Depth Comparison 2024

Comparison Summary

Five9: Five9 offers a reliable cloud contact center for exceptional customer experiences. A demo can be requested.

Vocalcom: Vocalcom simplifies customer interactions with an all-in-one cloud contact center platform. It integrates phone, email, SMS, web chat, and social media into a single intuitive interface with CRM integration.

Five9 and Vocalcom: Customer Satisfaction Data

Most deployed common Use Cases for Five9 and Vocalcom

What Are the key features of Five9 and Vocalcom for Helpdesk Management?

Five9 and Vocalcom are both call center software systems that aid in managing help desks. Five9 is specifically designed for call centers and offers features such as call monitoring, agent tracking, and integration with Salesforce. Vocalcom, on the other hand, extends beyond call centers to encompass email, chat, and social interactions. Vocalcom emphasizes customer engagement through its user interface and real-time connection features.

"...Five9 will help you monitor calls and track your call volume...." Peer review by Michael R., Executive Director of Franchising, Medical Practice

"...Vocalcom is the best call center software I have ever used, and I have used many...." Peer review by Michel Jarleton, SYNDIC+, SYNDIC+

Why is Five9 and Vocalcom the best choice for Engagement Management?

Five9 and Vocalcom both offer features to manage customer engagement. Five9 focuses on using artificial intelligence to automate engagement tasks, such as routing calls and scheduling follow-ups. Vocalcom emphasizes integrating customer interactions across multiple channels, such as phone, email, and social media, into a single platform. Both tools aim to improve customer service and drive sales by streamlining communication processes.

"...I've been using Five9 for quite a while for managing all my interactions with clients via different means...." Peer review by Krystyna L., Quality Assurance Manager, Information Technology and Services

"...Managers love it because of the tracking and dashboards while inside sales don't wear out their fingers dialing manually, can easily leave recorded voice-mails, schedule follow-ups and send emails and text messages faster ...." Peer review by IBLED Edouard, Oil & Energy

How efficiently Does Five9 and Vocalcom manage your Communication Management?

Five9 and Vocalcom are both used for managing customer communication. Five9 provides call tracking, monitoring, and recording capabilities. Vocalcom focuses on managing multiple channels of communication, including social media, email, and text messaging. Vocalcom also offers features that automate tasks, like scheduling follow-ups and sending emails.

"...Our company grew and with it grew the challenges of effectively managing inbound calls, as well as tracking call outcomes...." Peer review by Michael R., Executive Director of Franchising, Medical Practice

"...The fact that it is native to Salesforce makes the functionality in Salesforce heads and shoulders above the others; predictive dialing, click-to-call, post-call automation, regional ID, call monitoring and recording, live dashboards, outbound IVR, predictive/preview dialing, SMS messaging, email, and mobile web to help organizations reach their customers through compliant contact strategies...." Peer review by Maxime Didier, Chief Executive Officer, B2S

How efficiently Does Five9 and Vocalcom manage your Contact List Management?

Five9 and Vocalcom both help manage customer contacts. Five9 provides features like screen pop-ups that show customer history, while Vocalcom offers a multi-channel solution that integrates with Zendesk. Five9 integrates with ZenDesk for inbound contacts, while Vocalcom integrates with Salesforce. Vocalcom aims to manage all omnichannel traffic in one interface, while Five9 struggles to manage contact relationships effectively.

"...It is a great communication tool, to contact our customers...." Peer review by Verified User, Executive in Other, Consumer Services

"...We saw a double-digit improvement in customer satisfaction within weeks of commissioning the new customer contact center solution...." Peer review by Benoît Vorilhon