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Fluentstream UCaas vs Freshdesk Contact Center: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Fluentstream UCaas vs. Freshdesk Contact Center is based on a specific set of business needs and context. The comparison uses 2245 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Fluentstream UCaas and Freshdesk Contact Center

Fluentstream UCaas, and Freshdesk Contact Center belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Fluentstream UCaas covers Sales Call Management with Phone Calls, Collaboration with Video, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, etc.

Freshdesk Contact Center focuses on Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Communication Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Fluentstream UCaas

Focus area

Fluentstream UCaas is better than Freshdesk Contact Center for

Software Failure Risk

  • low

logo Freshdesk Contact Center

Focus area

Freshdesk Contact Center is better than Fluentstream UCaas for

Software Failure Risk

  • medium

About

More Than a Business Phone System. Your New Communications Solution.

Contact Center software on the cloud · Integrate with phone and chat

Age

2007

2010

Financials

PRIVATE

SERIES H

Business Need

Total Processes
(we found evidences for)

32

43

Total Goals
(we found evidences for)

6

7

Top Processes

Evidences indicate better relative satisfaction


sales call management




communication management

sending & publishing communications

tracking & monitoring communications


conference call management


contact list management


engagement management

engaging and following up


sales document management

proposal & quote management

contract management


customer feedback management

measuring customer satisfaction


social media management

social media analytics


generation of new leads


training & onboarding


workflow management


sales review & feedback


Top Goals

Goals Achieved

  • Improve internal communications

  • Launch new products

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Build brand awareness

  • See 3 more
  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Improve ROI

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • offline

  • e-mail

  • point of sale

  • website

  • user generated content

  • blogs

  • trade shows

  • events

  • mobile

  • text SMS

  • on premises

  • mobile app

  • promotions

  • social media

  • chat

  • omnichannel

  • video

  • Netflix

  • See 16 more
  • phone calls

  • offline

  • e-mail

  • point of sale

  • website

  • user generated content

  • blogs

  • trade shows

  • events

  • mobile

  • text SMS

  • on premises

  • mobile app

  • promotions

  • social media

  • chat

  • omnichannel

  • video

  • Netflix

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting