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Compare Fluentstream UCaas vs Genesys PureConnect

Failure Risk Guidance Security Report ?

Failure Risk for Fluentstream UCaas low Failure Risk for Genesys PureConnect low
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Comparison Summary

For Fluentstream UCaas vs Genesys PureConnect comparison, Our AI algorithm looked at 4093 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Fluentstream UCaas and Genesys PureConnect to solve their respective business needs.

Pros and cons of Fluentstream UCaas and Genesys PureConnect

Fluentstream UCaas is more suited to businesses that require Sales Call Management with Phone Calls and Collaboration with Video where as Genesys PureConnect is focused towards Sales Call Management with Phone Calls and Helpdesk Management with Phone Calls .

logo Fluentstream UCaas

Focus area

Software Failure Risk

  • low

logo Genesys PureConnect

Focus area

Genesys PureConnect is better than Fluentstream UCaas for

Software Failure Risk

  • low

About

More Than a Business Phone System. Your New Communications Solution.

Genesys | all-in-one omnichannel contact center and communications solution

Age

2007

1990

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

32

59

Total Goals
(we found evidences for)

6

11

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (123)

Read Reviews (245)

call recording

Read Reviews (119)

Read Reviews (172)

call analytics

Read Reviews (2)

Read Reviews (23)

collaboration

Read Reviews (35)

Read Reviews (5)

helpdesk management

Read Reviews (32)

Read Reviews (203)

communication management

Read Reviews (18)

Read Reviews (13)

sending & publishing communications

Read Reviews (8)

Read Reviews (1)

tracking & monitoring communications

Read Reviews (7)

Read Reviews (5)

conference call management

Read Reviews (16)

Read Reviews (76)

contact list management

Read Reviews (13)

Read Reviews (47)

contacts history

Read Reviews (6)

Read Reviews (1)

engagement management

Read Reviews (11)

Read Reviews (94)

engaging and following up

Read Reviews (4)

Read Reviews (45)

sales document management

Read Reviews (10)

Read Reviews (10)

proposal & quote management

Read Reviews (5)

Read Reviews (1)

contract management

Read Reviews (4)

Read Reviews (9)

customer feedback management

Read Reviews (8)

Read Reviews (37)

measuring customer satisfaction

Read Reviews (1)

Read Reviews (25)

social media management

Read Reviews (7)

Read Reviews (11)

social media analytics

Read Reviews (7)

Read Reviews (11)

generation of new leads

Read Reviews (7)

Read Reviews (0)

training & onboarding

Read Reviews (3)

Read Reviews (18)

workflow management

Read Reviews (1)

Read Reviews (15)

outbound marketing

Read Reviews (1)

Read Reviews (4)

campaign monitoring

Read Reviews (0)

Read Reviews (2)

campaign management

Read Reviews (0)

Read Reviews (13)

campaign monitoring

Read Reviews (0)

Read Reviews (2)

revenue cycle management

Read Reviews (0)

Read Reviews (8)

motivation management

Read Reviews (0)

Read Reviews (4)

lead qualification

Read Reviews (0)

Read Reviews (4)

billing and invoice management

Read Reviews (0)

Read Reviews (3)

performance management

Read Reviews (0)

Read Reviews (3)

content management

Read Reviews (0)

Read Reviews (3)

competitive intelligence

Read Reviews (0)

Read Reviews (2)

customer case management

Read Reviews (0)

Read Reviews (2)

touchpoint management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve internal communications

  • Launch new products

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Build brand awareness

  • See 3 more

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Scale best practices

  • Improve stakeholder relations

  • Launch new products

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • offline

  • e-mail

  • chat

  • events

  • trade shows

  • omnichannel

  • social media

  • website

  • user generated content

  • blogs

  • games

  • support groups

  • on premises

  • channel partners

  • Whatsapp

  • video

  • See 14 more

  • phone calls

  • offline

  • e-mail

  • chat

  • events

  • trade shows

  • omnichannel

  • social media

  • website

  • user generated content

  • blogs

  • games

  • support groups

  • on premises

  • channel partners

  • Whatsapp

  • video

  • See 14 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting