Comparison Summary
This comparison report of Fluentstream UCaas vs. Genesys PureConnect is based on a specific set of business needs and context. The comparison uses 4093 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Fluentstream UCaas and Genesys PureConnect
Fluentstream UCaas, and Genesys PureConnect belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Fluentstream UCaas covers Sales Call Management with Phone Calls, Collaboration with Video, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, etc.
Genesys PureConnect focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Engagement Management with Phone Calls, Conference Call Management with Offline, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Genesys PureConnect
Focus area
Genesys PureConnect is better than Fluentstream UCaas for
Software Failure Risk
About
More Than a Business Phone System. Your New Communications Solution.
Genesys | all-in-one omnichannel contact center and communications solution
Age
2007
1990
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
32
59
Total Goals
(we found evidences for)
6
11
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve internal communications
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Launch new products
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Build brand awareness
- See 3 more
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Increase sales & revenue
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Improve ROI
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Improve internal communications
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Scale best practices
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Improve stakeholder relations
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Launch new products
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Improve digital and social presence
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Enter new markets internationally or locally
- See 8 more
Top Channels
Channels Used
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phone calls
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offline
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e-mail
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chat
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events
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trade shows
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omnichannel
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social media
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website
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user generated content
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blogs
-
games
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support groups
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on premises
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channel partners
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Whatsapp
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video
- See 14 more
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phone calls
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offline
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e-mail
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chat
-
events
-
trade shows
-
omnichannel
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social media
-
website
-
user generated content
-
blogs
-
games
-
support groups
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on premises
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channel partners
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Whatsapp
-
video
- See 14 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
