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Fluentstream UCaas vs NICE CXone: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Fluentstream UCaas vs. NICE CXone is based on a specific set of business needs and context. The comparison uses 4921 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Fluentstream UCaas and NICE CXone

Fluentstream UCaas, and NICE CXone belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Fluentstream UCaas covers Sales Call Management with Phone Calls, Collaboration with Video, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, etc.

NICE CXone focuses on Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Contact List Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Fluentstream UCaas

Focus area

Fluentstream UCaas is better than NICE CXone for

Software Failure Risk

  • low

logo NICE CXone

Focus area

NICE CXone is better than Fluentstream UCaas for

Software Failure Risk

  • low

About

More Than a Business Phone System. Your New Communications Solution.

Complete CXi Platform for every journey

Age

2007

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

32

73

Total Goals
(we found evidences for)

6

17

Top Processes

Evidences indicate better relative satisfaction


sales call management




communication management

sending & publishing communications

tracking & monitoring communications


conference call management


contact list management

creating contact list


engagement management

engaging and following up

engaging with scheduling & cadence


sales document management

proposal & quote management

contract management


customer feedback management

measuring customer satisfaction

measuring net promoter score


social media management

social media analytics


generation of new leads


training & onboarding


workflow management


competitive intelligence




performance management


conversion management


lifetime value management




customise loyalty program


loyalty management

customise loyalty program


international marketing



customer case management


motivation management


knowledge management



Top Goals

Goals Achieved

  • Improve internal communications

  • Launch new products

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Build brand awareness

  • See 3 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Improve stakeholder relations

  • Launch new products

  • Improve efficiency

  • Build brand awareness

  • Enter new markets internationally or locally

  • Grow market share

  • Improve consistency

  • Improve visibility

  • Increase customer life time value

  • Improve digital and social presence

  • Improve internal communications

  • Establish thought leadership

  • See 14 more

Top Channels

Channels Used

  • phone calls

  • user generated content

  • blogs

  • offline

  • chat

  • e-mail

  • on premises

  • omnichannel

  • website

  • text SMS

  • social media

  • trade shows

  • promotions

  • events

  • games

  • Skype

  • mobile

  • support groups

  • video

  • channel partners

  • mobile app

  • See 18 more
  • phone calls

  • user generated content

  • blogs

  • offline

  • chat

  • e-mail

  • on premises

  • omnichannel

  • website

  • text SMS

  • social media

  • trade shows

  • promotions

  • events

  • games

  • Skype

  • mobile

  • support groups

  • video

  • channel partners

  • mobile app

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting