cuspera logo CUSPERA

Compare Fluentstream UCaas vs Talkdesk

Comparison Summary

For Fluentstream UCaas vs Talkdesk comparison, Our AI algorithm looked at 11353 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Fluentstream UCaas and Talkdesk to solve their respective business needs.

Pros and cons of Fluentstream UCaas and Talkdesk

Fluentstream UCaas is more suited to businesses that require Sales Call Management with Phone Calls and Collaboration with Video where as Talkdesk is focused towards Sales Call Management with Phone Calls and Helpdesk Management with Phone Calls .

Both Fluentstream UCaas and Talkdesk are Contact Center Software software, peers recommend Fluentstream UCaas for sales call management and call recording where as Talkdesk is more known for contact list management and coaching .

logo Fluentstream UCaas

Focus area

Fluentstream UCaas is better than Talkdesk for

Software Failure Risk

  • low

logo Talkdesk

Focus area

Talkdesk is better than Fluentstream UCaas for

Software Failure Risk

  • low

About

More Than a Business Phone System. Your New Communications Solution.

Talkdesk | Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

Age

2007

2011

Financials

PRIVATE

SERIES B

Business Need

Total Processes
(we found evidences for)

32

90

Total Goals
(we found evidences for)

6

20

Top Processes

Evidences indicate better relative satisfaction


sales call management




communication management

sending & publishing communications

tracking & monitoring communications


conference call management


contact list management

creating contact list

enriching contact list


engagement management

engaging and following up


sales document management

proposal & quote management

contract management


customer feedback management

measuring customer satisfaction

measuring net promoter score


social media management

social media analytics


generation of new leads


training & onboarding


workflow management


products & pricelist management


account management



sales review & feedback



competitive intelligence


customise loyalty program


identify target customers


loyalty management

customise loyalty program

identify target customers


knowledge management


rating and review management


revenue cycle management



customer case management


lead qualification: technographic


lead qualification

lead qualification: technographic





performance management



lifetime value management





content management



international marketing




conversion management




touchpoint management


campaign analytics


campaign management

campaign analytics




courses & assessment


Top Goals

Goals Achieved

  • Improve internal communications

  • Launch new products

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Build brand awareness

  • See 3 more
  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve efficiency

  • Enter new markets internationally or locally

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Improve digital and social presence

  • Build brand awareness

  • Grow market share

  • Manage risk

  • Improve brand engagement

  • Establish thought leadership

  • Increase customer life time value

  • Improve consistency

  • Shorten ramp up time

  • Improve visibility

  • Improve stakeholder relations

  • See 17 more

Top Channels

Channels Used

  • phone calls

  • offline

  • e-mail

  • point of sale

  • on premises

  • chat

  • Slack

  • events

  • trade shows

  • website

  • user generated content

  • blogs

  • social media

  • mobile

  • promotions

  • text SMS

  • omnichannel

  • review sites

  • mobile app

  • channel partners

  • support groups

  • newsletter

  • causes and charity

  • Twitter

  • games

  • Amazon

  • See 23 more
  • phone calls

  • offline

  • e-mail

  • point of sale

  • on premises

  • chat

  • Slack

  • events

  • trade shows

  • website

  • user generated content

  • blogs

  • social media

  • mobile

  • promotions

  • text SMS

  • omnichannel

  • review sites

  • mobile app

  • channel partners

  • support groups

  • newsletter

  • causes and charity

  • Twitter

  • games

  • Amazon

  • See 23 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Business Setting