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Follow Up Boss vs Pega Customer Engagement Suite: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Follow Up Boss low Failure Risk for Pega Customer Engagement Suite medium
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Comparison Summary

This comparison report of Follow Up Boss vs. Pega Customer Engagement Suite is based on a specific set of business needs and context. The comparison uses 1943 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Follow Up Boss and Pega Customer Engagement Suite

Follow Up Boss, Pega Customer Engagement Suite, Lasso CRM, Zurple, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Follow Up Boss covers Engagement Management, Generation Of New Leads with E-Mail, Lead Engagement, Collaboration with Phone Calls, etc.

Pega Customer Engagement Suite focuses on Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.

"We love Follow Up Boss because they play nice with virtually everybody out there...they'll integrate with everybody. Follow Up Boss is the hub of everything for us and then we add spokes from there. " - Kyle Whissel

"Thankfully, we made the right decision and we chose Pega for both brands…So a single, real-time decisioning brain powering the decisions across the two brands and multiple channels. " - Leana Kielkowicz

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Follow Up Boss

Focus area

Follow Up Boss is better than Pega Customer Engagement Suite for

Software Failure Risk

  • low

logo Pega Customer Engagement Suite

Focus area

Software Failure Risk

  • medium

About

Real Estate CRM and Lead Management Software to deliver an incredible customer experience

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

Age

2017

Financials

NA

IPO

Business Need

Total Processes
(we found evidences for)

54

23

Total Goals
(we found evidences for)

7

8

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (344)

Read Reviews (50)

engaging and following up

Read Reviews (344)

Read Reviews (21)

generation of new leads

Read Reviews (64)

Read Reviews (0)

lead engagement

Read Reviews (38)

Read Reviews (0)

communication management

Read Reviews (38)

Read Reviews (9)

tracking & monitoring communications

Read Reviews (19)

Read Reviews (2)

sending & publishing communications

Read Reviews (17)

Read Reviews (0)

collaboration

Read Reviews (36)

Read Reviews (1)

coaching

Read Reviews (31)

Read Reviews (0)

contact list management

Read Reviews (21)

Read Reviews (0)

sales call management

Read Reviews (19)

Read Reviews (0)

conversion management

Read Reviews (18)

Read Reviews (0)

workflow management

Read Reviews (13)

Read Reviews (6)

helpdesk management

Read Reviews (9)

Read Reviews (10)

lead qualification

Read Reviews (8)

Read Reviews (0)

lead qualification: technographic

Read Reviews (4)

Read Reviews (0)

lead qualification: behavioural

Read Reviews (3)

Read Reviews (0)

training & onboarding

Read Reviews (4)

Read Reviews (1)

relationship management

Read Reviews (3)

Read Reviews (1)

social media management

Read Reviews (3)

Read Reviews (0)

social media analytics

Read Reviews (2)

Read Reviews (0)

scheduling post to social media

Read Reviews (2)

Read Reviews (0)

follower management

Read Reviews (3)

Read Reviews (0)

sales document management

Read Reviews (3)

Read Reviews (0)

contract management

Read Reviews (2)

Read Reviews (0)

motivation management

Read Reviews (2)

Read Reviews (0)

discount management

Read Reviews (2)

Read Reviews (0)

promotion management

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (1)

Read Reviews (2)

customer case management

Read Reviews (0)

Read Reviews (5)

identify target customers

Read Reviews (0)

Read Reviews (3)

loyalty management

Read Reviews (0)

Read Reviews (4)

identify target customers

Read Reviews (0)

Read Reviews (3)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (3)

customer feedback management

Read Reviews (0)

Read Reviews (4)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (3)

personalized marketing

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve ROI

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Improve efficiency

  • Scale best practices

  • Improve brand engagement

  • See 4 more

  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more

  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

No Data

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting