Overview: Forsta (formerly Confirmit) and SurveySparrow NPS as Customer Feedback Management Category solutions.

Confirmit Horizons excels with robust analytics and compliance features, favored by enterprises in research and management consulting needing strong data import capabilities. SurveySparrow NPS focuses on engaging surveys and extensive custom reporting, catering to large enterprises and IT sectors prioritizing customer feedback and net promoter score insights.

Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.

SurveySparrow NPS: SurveySparrow-NPS helps identify loyal customers and their willingness to recommend the brand. An NPS score can be found with SurveySparrow today.

Forsta (formerly Confirmit) and SurveySparrow NPS: Best Use cases based on the customer satisfaction data

Forsta (formerly Confirmit)

4.3

SurveySparrow NPS

4.5

Key Capabilities Supported

Confirmit Horizons focuses on market research and collecting feedback, perfect for users looking to deepen understanding with conversational surveys and campaign management. read more →

SurveySparrow NPS shines in customer feedback management and engaging surveys, ideal for those centering efforts on net promoter score measurement and follow-up interactions. read more →

Business Goals

Confirmit Horizons helps users improve customer satisfaction and ROI while aiding in acquiring customers and expanding into new markets. read more →

SurveySparrow NPS boosts customer satisfaction, establishing thought leadership and aiding in customer acquisition, with a focus on market share growth. read more →

Core Features

With features like analytics, compliance, and robust data import, Confirmit Horizons supports users needing integration and custom reports. read more →

SurveySparrow NPS offers extensive custom reports and integration, particularly beneficial for users requiring easy migration and detailed data exports. read more →

Vendor Support

Confirmit Horizons provides comprehensive 24/7 support, meeting the needs of enterprises through phone, chat, and email channels. read more →

SurveySparrow NPS emphasizes 24/7 support, predominantly through chat, email, and phone, aligning well with customer feedback-focused operations. read more →

Segments and Industries

Confirmit Horizons is widely used by enterprises and large organizations in research and consulting, reflecting its strength in data-heavy environments. read more →

SurveySparrow NPS is popular among large enterprises and IT sectors, showcasing its appeal in tech-driven settings seeking feedback management. read more →

Operational Alignment

Confirmit Horizons fits seamlessly into workflows needing comprehensive market research capabilities, making it apt for enterprise-scale operations. read more →

SurveySparrow NPS integrates well in feedback-heavy workflows, suitable for large-scale enterprises focusing on customer interaction and satisfaction. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Forsta (formerly Confirmit) and SurveySparrow NPS

How can Forsta (formerly Confirmit) and SurveySparrow NPS enhance your Market Research process?

Confirmit Horizons is a comprehensive market research platform designed for large companies, while Surveysparrow NPS specializes in collecting customer feedback and conducting basic market research. Both tools are used for gathering data related to market research, but Confirmit Horizons offers more advanced features and a wider range of capabilities. Surveysparrow NPS is a more affordable option for smaller businesses and startups seeking basic market research tools.

"...Confirmit is probably good market research software but we are trying to perform policy research questionnaires and there are a number of problems with this...." Peer review by Verified Reviewer, Research, 1001-5000 employees, Research

"...It is very effective to carry out adequate strategies to carry out marketing in a correct way, evaluating and conducting market studies in an appropriate way, I love that it helps you to evaluate and analyze internal processes that are carried out in an effective way...." Peer review by Rodrigo P.

How can Forsta (formerly Confirmit) and SurveySparrow NPS optimize your Customer Feedback Management Workflow?

Confirmit Horizons and Surveysparrow NPS are both used to collect feedback from customers. Confirmit Horizons is more robust and designed for market research, while Surveysparrow NPS is simpler and focuses on customer feedback. Surveysparrow NPS can be more convenient for sending surveys to customers and collecting feedback, while Confirmit Horizons allows for more complex survey design and analysis. Confirmit Horizons may have limitations for organizational surveys due to its primary focus on market research and customer satisfaction.

"...Our primary objective is to measure customer satisfaction with our service interactions...." Peer review by Administrator

"...Higher completion rates means more customer feedback, the more improvement we can make so that the service gets better...." Peer review by Rangga S., IT Staff, Information Technology and Services

How does Forsta (formerly Confirmit) and SurveySparrow NPS facilitate Engaging Conversational Surveys?

Confirmit Horizons and Surveysparrow NPS both aim to create engaging conversational surveys. Confirmit Horizons uses a variety of techniques, such as multimedia clips and novel question types, to engage respondents, while Surveysparrow NPS utilizes a mobile chat-like interface to create a more conversational experience. Confirmit Horizons provides more comprehensive features, including sentiment analysis and support for various survey types, while Surveysparrow NPS focuses on mobile-first engagement and ease of use. Both tools offer opportunities for customization, but Surveysparrow NPS has a limitation in its initial support and excessive follow-up emails.

"...This platform empowers enterprises to boost productivity and reporting, and gain a competitive advantage by including new techniques like mobile engagement and text analytics...." Peer review from Featured Customers

"...Creating engaging surveys is dead simple, and the engagement level for takers is higher than any other tool I've used...." Peer review by Marc Alan S., Lead Pastor, Religious Institutions

What benefits does Forsta (formerly Confirmit) and SurveySparrow NPS offer for Social Media Management?

Confirmit Horizons and Surveysparrow both help analyze social media feedback. Confirmit Horizons focuses on providing advanced reporting and analytics capabilities while Surveysparrow emphasizes ease of use and visual appeal. Both tools offer the ability to integrate with social media platforms and analyze data from review sites. However, Confirmit Horizons provides more robust reporting features, while Surveysparrow's reporting capabilities require improvement.

"...CustomerSat provides a best-practices customer feedback solution that gives us the advanced analytics and reporting capabilities we were seeking...." Peer review by Trish Martin, Vice President, Customer Support, CyberSource

"...Within few minutes, you have a survey campaign ready that you can integrate with your website, share on social media, email...." Peer review by Rajeev B., Founder

Forsta (formerly Confirmit) in Action: Unique Use Cases

Why is Forsta (formerly Confirmit) the best choice for Campaign Management?

SurveySparrow NPS in Action: Unique Use Cases

What benefits does SurveySparrow NPS offer for Helpdesk Management?

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News

Latest SurveySparrow NPS News

SurveySparrow Forays Into Generative AI With New Features to Revolutionize Customer Experience

SurveySparrow, a customer experience platform, introduces over 20 generative AI features to enhance customer feedback analysis.

12/06/2024 - source

Forsta (formerly Confirmit) vs. SurveySparrow NPS: Comparing Best Customer Feedback Management Solutions 2025

Overview: Forsta (formerly Confirmit) and SurveySparrow NPS as Customer Feedback Management Category solutions.

Forsta (formerly Confirmit) and SurveySparrow NPS: Best Use cases based on the customer satisfaction data

Applying your context and needs changes the comparison