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Compare Forsta ''formerly Confirmit'' vs Thematic

Comparison Summary

For Forsta ''formerly Confirmit'' vs Thematic comparison, Our AI algorithm looked at 2631 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Forsta ''formerly Confirmit'' and Thematic to solve their respective business needs.

Pros and cons of Forsta ''formerly Confirmit'' and Thematic

Forsta ''formerly Confirmit'' is more suited to businesses that require Market Research and Collecting Feedback with Promotions where as Thematic is focused towards Customer Feedback Management and Engagement Management with Chat .

logo Forsta ''formerly Confirmit''

Focus area

Software Failure Risk

  • low

logo Thematic

Focus area

Software Failure Risk

  • low

About

Leading insight tools to boost your business

Feedback Analysis Platform to Unlock the value of product

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

52

37

Total Goals
(we found evidences for)

13

11

Top Processes

Evidences indicate better relative satisfaction



customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up


campaign management

campaign analytics


social media management

social media analytics

engaging on social media

scheduling post to social media



communication management

tracking & monitoring communications

sending & publishing communications


training & onboarding


helpdesk management


generation of new leads





rating and review management


lifetime value management



courses & assessment

create learning path




loyalty management

customise loyalty program


lead qualification

lead qualification: technographic


workflow management



sales review & feedback


knowledge management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Enter new markets internationally or locally

  • Improve ROI

  • Scale best practices

  • Increase sales & revenue

  • Grow market share

  • Improve efficiency

  • Manage risk

  • Improve visibility

  • Improve stakeholder relations

  • Increase customer life time value

  • Launch new products

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Improve ROI

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve consistency

  • Improve efficiency

  • Improve digital and social presence

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • chat

  • social media

  • promotions

  • offline

  • point of sale

  • LinkedIn

  • e-mail

  • user generated content

  • blogs

  • mobile

  • trade shows

  • mobile app

  • website

  • on premises

  • See 12 more
  • phone calls

  • chat

  • social media

  • promotions

  • offline

  • point of sale

  • LinkedIn

  • e-mail

  • user generated content

  • blogs

  • mobile

  • trade shows

  • mobile app

  • website

  • on premises

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting