Comparison Summary
This comparison report of Freshdesk Contact Center vs. 3CX Phone System is based on a specific set of business needs and context. The comparison uses 2065 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Freshdesk Contact Center and 3CX Phone System
Freshdesk Contact Center, 3CX Phone System, Dialpad Ai Contact Center, 8x8 Business Phone, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Freshdesk Contact Center covers Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Communication Management with Phone Calls, etc.
3CX Phone System focuses on Sales Call Management with Phone Calls, Conference Call Management with Offline, Collaboration with Phone Calls, Sales Document Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Freshdesk Contact Center
Focus area
Freshdesk Contact Center is better than 3CX Phone System for
Software Failure Risk
3CX Phone System
Focus area
3CX Phone System is better than Freshdesk Contact Center for
Software Failure Risk
About
Contact Center software on the cloud · Integrate with phone and chat
3CX: Open Standards Software IP PBX
Age
2010
Financials
SERIES H
PRIVATE
Business Need
Total Processes
(we found evidences for)
43
29
Total Goals
(we found evidences for)
7
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Improve internal communications
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Improve stakeholder relations
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Launch new products
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Improve ROI
- See 4 more
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Improve internal communications
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
- See 1 more
Top Channels
Channels Used
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phone calls
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offline
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events
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trade shows
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chat
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mobile
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website
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mobile app
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video
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e-mail
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support groups
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print media
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magazine
- See 10 more
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phone calls
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offline
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events
-
trade shows
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chat
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mobile
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website
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mobile app
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video
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e-mail
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support groups
-
print media
-
magazine
- See 10 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
