Comparison Summary

Freshdesk Contact Center: Freshdesk Contact Center offers a customizable cloud PBX system that eliminates the need for phone hardware. It features advanced routing, voice bots, and integrates with leading CRM tools.

8x8 Business Phone: 8x8's business phone system connects teams globally and across channels. It provides secure access to critical information anywhere.

logo Freshdesk Contact Center

Focus area

Software Failure Risk

  • medium

logo 8x8 Business Phone

Focus area

Software Failure Risk

  • medium

Freshdesk Contact Center and 8x8 Business Phone: Customer Satisfaction Data

Most deployed common Use Cases for Freshdesk Contact Center and 8x8 Business Phone

What benefits does Freshdesk Contact Center and 8x8 Business Phone offer for Helpdesk Management?

What Are the key features of Freshdesk Contact Center and 8x8 Business Phone for Communication Management?


Freshdesk Contact Center in Action: Unique Use Cases

What Are the key features of Freshdesk Contact Center for Engagement Management?

What makes Freshdesk Contact Center ideal for Contact List Management?


8x8 Business Phone in Action: Unique Use Cases

What solutions does 8x8 Business Phone provide for Collaboration?

How does 8x8 Business Phone facilitate Conference Call Management?

About

Contact Center software on the cloud · Integrate with phone and chat

Powerful cloud business phone system with mobility, reliability and collaboration

Age

2010

Financials

SERIES H

IPO

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting