Freshdesk Contact Center and Toky, An In-Depth Comparison 2024

Comparison Summary

Freshdesk Contact Center: Freshdesk Contact Center offers a customizable cloud PBX system that eliminates the need for phone hardware. It features advanced routing, voice bots, and integrates with leading CRM tools.

Toky: Toky offers CRM integrations, call queue, voicemail, call recording, call forwarding, and more for business call centers. Virtual phone system enhances efficiency and connectivity.

Freshdesk Contact Center

Focus area

Freshdesk Contact Center is better than Toky for

tracking & monitoring communications

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

Freshdesk Contact Center and Toky: Customer Satisfaction Data

Most deployed common Use Cases for Freshdesk Contact Center and Toky

How efficiently Does Freshdesk Contact Center and Toky manage your Helpdesk Management?

Freshdesk Contact Center and Toky are both virtual phone systems that can be used to create call centers. Both systems offer features for call management, including call routing and call recording. Toky is designed for businesses of all sizes, while Freshdesk Contact Center is specifically for startups and small teams. Toky integrates with various CRM platforms, such as Zoho CRM and Zoho Desk, to improve sales and support processes, whereas Freshdesk Contact Center is primarily focused on customer support.

"...Also, the possibility to integrate the support portal to the call center has tremendous gains on our team productivity...." Peer review by Joao Paulo P, Sócio minoritário

"...Toky is a Virtual Phone System for businesses of all sizes, which you can use to start your own call center and allow your customers and team to communicate efficiently...." Peer review

What benefits does Freshdesk Contact Center and Toky offer for Engagement Management?

Freshdesk Contact Center and Toky both allow users to track call follow-ups and engage with customers through phone interactions. However, Freshdesk Contact Center offers a more comprehensive solution, including multi-level IVR, call monitoring, and call recording features. In contrast, Toky focuses on integrating with other platforms, such as Zendesk and Pipedrive, to facilitate follow-up calls and data analysis.

"...Smart interactions with the customers, access records of calls, raising helpdesk tickets in a way more efficient way...." Peer review by Tiffany H, Technical Presales Consultant

"...For our international press department we Call to medias around the World to follow up on stories and Press releases, with local Numbers...." Peer review by Jonathan B, Digital Marketing & Medejer, Retail

What makes Freshdesk Contact Center and Toky ideal for Communication Management?

Freshdesk Contact Center and Toky both offer call monitoring features. Freshdesk Contact Center has a more comprehensive set of call management tools, including IVR, call routing, and call recording. Toky excels in SMS communication, allowing users to send messages based on Zapier triggers and integrate with other platforms.

"...There are call monitoring options for supervisors during call and we make it a point to listen to all the call recordings together to improve our communication...." Peer review by Alexandre Schio, Director of Operations, Loupen Tecnología

"...My primary mode of communication is via SMS and the option to send SMS messages based on a variety of Zapier triggers has allowed me to gain a significant advantage over my competition in the NYC rental market...." Peer review by Keith D., Real Estate Agent, Real Estate

What benefits does Freshdesk Contact Center and Toky offer for Contact List Management?

Freshdesk Contact Center and Toky both enable users to manage contact lists. However, Freshdesk Contact Center focuses on call center features, including call logging, multi-level IVR, and call monitoring. Toky emphasizes integration with various CRM platforms, allowing users to contact customers and leads with a single click.

"...Our service team can contact and call our customers by the system and not use their own phones and phone numbers. ...." Peer review by Tuija M., Chief Development Specialist, Non-Profit Organization Management

"...Call leads and contacts, with a single click and without leaving AgileCRM. ..." AgileCRM business phone integration

Freshdesk Contact Center

About

Contact Center software on the cloud · Integrate with phone and chat

Toky | Business Phone System & Integrated VoIP Service

Age

2010

Financials

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

AI Powered

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Custom Reports

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Analytics

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Freshdesk Contact Center and Toky, An In-Depth Comparison 2024

Comparison Summary