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Freshdesk Contact Center vs Twilio: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Freshdesk Contact Center vs. Twilio is based on a specific set of business needs and context. The comparison uses 13724 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Freshdesk Contact Center and Twilio

Freshdesk Contact Center, Dialpad Ai Contact Center, 8x8 Business Phone, etc., belong to a category of solutions that help Contact Center Software, whereas Twilio, Genesys Cloud, Tenfold, etc., belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Freshdesk Contact Center covers Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Communication Management with Phone Calls, etc.

Twilio focuses on Communication Management with Text SMS, Engagement Management, Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Freshdesk Contact Center

Focus area

Freshdesk Contact Center is better than Twilio for

Software Failure Risk

  • medium

logo Twilio

Focus area

Twilio is better than Freshdesk Contact Center for

Software Failure Risk

  • medium

About

Contact Center software on the cloud · Integrate with phone and chat

Twilio | APIs to create what you imagine, without compromise. APIs simple to use, powerful in production, and endlessly scalable

Age

2010

2008

Financials

SERIES H

IPO

Business Need

Total Processes
(we found evidences for)

43

112

Total Goals
(we found evidences for)

7

17

Top Processes

Evidences indicate better relative satisfaction



sales call management


engagement management

engaging and following up


communication management

tracking & monitoring communications

sending & publishing communications


contact list management


social media management

social media analytics


conference call management



training & onboarding


generation of new leads


sales review & feedback


workflow management


customer feedback management

measuring customer satisfaction


lead qualification

lead qualification: technographic


channel management


account management






knowledge management


campaign management



contract management


proposal & quote management


sales document management

contract management

proposal & quote management


community building


content publishing




content management

content publishing


products & pricelist management


customise loyalty program


loyalty management

customise loyalty program



business development


international marketing


create learning path


courses & assessment

create learning path


lifetime value management



conversion management


referral management


rating and review management



customer case management


revenue cycle management



competitive intelligence






personalized marketing







follower management


subscription management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Improve internal communications

  • Improve stakeholder relations

  • Launch new products

  • Improve ROI

  • See 4 more
  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Enter new markets internationally or locally

  • Launch new products

  • Improve internal communications

  • Improve ROI

  • Increase sales & revenue

  • Grow market share

  • Build brand awareness

  • Improve efficiency

  • Improve visibility

  • Improve digital and social presence

  • Improve stakeholder relations

  • Establish thought leadership

  • Improve brand engagement

  • Manage risk

  • See 14 more

Top Channels

Channels Used

  • phone calls

  • text SMS

  • offline

  • e-mail

  • chat

  • Whatsapp

  • events

  • trade shows

  • mobile

  • website

  • video

  • social media

  • user generated content

  • blogs

  • on premises

  • promotions

  • Facebook

  • mobile app

  • Twitter

  • point of sale

  • review sites

  • Amazon

  • Instagram

  • games

  • causes and charity

  • omnichannel

  • Slack

  • LinkedIn

  • display advertisement

  • Netflix

  • print media

  • magazine

  • mass media

  • radio

  • newsletter

  • See 32 more
  • phone calls

  • text SMS

  • offline

  • e-mail

  • chat

  • Whatsapp

  • events

  • trade shows

  • mobile

  • website

  • video

  • social media

  • user generated content

  • blogs

  • on premises

  • promotions

  • Facebook

  • mobile app

  • Twitter

  • point of sale

  • review sites

  • Amazon

  • Instagram

  • games

  • causes and charity

  • omnichannel

  • Slack

  • LinkedIn

  • display advertisement

  • Netflix

  • print media

  • magazine

  • mass media

  • radio

  • newsletter

  • See 32 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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high

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Business Setting