Freshdesk Customer Success and Gainsight Platform, An In-Depth Comparison 2024

"...alerts/workflows to help keep our CSMs on a regular proactive outreach schedule keeping the account healthy...." Peer review by Courtney C

"...This led to duplicative work and also needs to re-train the team several times as our workflows changed and evolved...." Peer review by Brittany Habel, Customer Success Operations, ServiceTitan

"...For us, it's onboarding...." Peer review by Jackie S, Customer Success Manager, Computer Software

"...Not well suited for customers who want to onboard themselves using nothing but online resources...." Peer review by Verified User, Vice-President in Professional Services, Computer Software

"...We are identifying customers who have bought our software's licenses and not utilized, so we can engage with them to avoid downgrade/churn...." Peer review by Param V, Customer Success, North America, Computer Software

"...With Freshsuccess integration, businesses will be able to leverage actionable data across the entire suite of products including Freshmarketer, Freshsales and Freshdesk for predictive analytics, customer intelligence and workflow. ..." Freshworks Freshsuccess Announced at Refresh2019

"...Dashboards - See critical metrics like Churn, Lifetime Value (LTV), product adoption, financial health or create your own custom views...." Peer review

"...Alerts when usage has droppedManages NPS surveys and responsesTimeline for tracking activities & cockpit for task management..." Peer review by Verified User, Contributor in Sales, Internet

"...As a CS leader, Gainsight has helped streamline our processes through use of playbooks and CTAs...." Peer review by Andres M, Director of Customer Success

"...Gainsight is not well suited for cases where customer data is lacking or particularly dirty, or for very small teams without administrative support...." Peer review by Director in Other