Freshdesk Customer Success Overview
Freshdesk Customer Success helps software and subscription companies prevent churn, increase expansion, and strengthen customer relationships. It automates tasks, identifies risks, and provides visibility into customer insights and behaviors.
Use Cases
Customers recommend Workflow Management, Engagement Management, Lead Analytics, as the business use cases that they have been most satisfied with while using Freshdesk Customer Success.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Freshdesk Customer Success.
Freshdesk Customer Success Use-Cases and Business Priorities: Customer Satisfaction Data
Freshdesk Customer Success's features include Alerts: Popups & Notifications, Dashboard, Predictive Analytics, etc. and Freshdesk Customer Success support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Freshdesk Customer Success analytics capabilities include Analytics, and Custom Reports.
Reviews
"In the past, we used another Customer Success tool, but our team couldn't trust the data. Now, Freshsuccess gives us a real source of truth about our customers." - Joran Hofman
Freshdesk Customer Success, ChurnZero, Totango, Gainsight Platform, Gainsight Platform, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Freshdesk Customer Success
Top Industries
- Computer Software
- Marketing and Advertising
- Education
Popular in
- Mid Market
- Small Business
- Enterprise
Freshdesk Customer Success is popular in Computer Software, Marketing And Advertising, and Education and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Freshdesk Customer Success Use Cases
How can Freshdesk Customer Success enhance your Workflow Management process?
What makes Freshdesk Customer Success ideal for Engagement Management?
Why is Freshdesk Customer Success the best choice for Lead Analytics?
How does Freshdesk Customer Success facilitate Onboarding?
How can Freshdesk Customer Success enhance your Lifetime Value Management process?
27+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Freshdesk Customer Success solved their Customer Success Platform needs. Cuspera uses 962 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
In the past, we used another Customer Success tool, but our team couldn't trust the data. Now, Freshsuccess gives us a real source of truth about our customers. Testimonial By Joran Hofman |
|
We needed a tool to help us organize, track, and support our customers in a proactive manner. Testimonial By Appcues |
|
Freshsuccess keeps us on track. In the past, we were often scrambling to get a handle on our customer base, and Freshsuccess helped us reduce that chaos. Testimonial By 7Geese |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Joran Hofman Customer Success Lead Leadfeeder |
In the past, we used another Customer Success tool, but our team couldn't trust the data. Now, Freshsuccess gives us a real source of truth about our customers. Testimonial By Joran Hofman |
|
Appcues |
We needed a tool to help us organize, track, and support our customers in a proactive manner. Testimonial By Appcues |
|
7Geese |
Freshsuccess keeps us on track. In the past, we were often scrambling to get a handle on our customer base, and Freshsuccess helped us reduce that chaos. Testimonial By 7Geese |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Marketing and Advertising
|
Marketing and Advertising |
Case Study AdStageRead More |
|
Computer Software
|
Computer Software |
Case Study AppcuesRead More |
|
Computer Software
|
Computer Software |
Case Study 7GeeseRead More |
Video
Freshworks Customer Service
Frequently Asked Questions(FAQ)
for Freshdesk Customer Success
What is Freshdesk Customer Success?
Freshdesk Customer Success Software helps software and subscription companies prevent churn, increase expansion, and strengthen customer relationships.
It helps to gain more visibility into the customers, identifies risks and opportunities, standardizes workflows, automates tasks, and establishes best practices for the customer success team. It also helps to uncover valuable customer insights like churn, expansion, product adoption, and customer health.
Some of its key features include automatically capture user behavior and sync customer information, Know when customers are thriving or struggling, ensures success to the customers by helping them achieve their goals with the product or service and provide clear visibility into product adoption, customer engagement, and the customer success processes.
What is Freshdesk Customer Success used for?
What are the top features of Freshdesk Customer Success?
Who uses Freshdesk Customer Success?
What are Freshdesk Customer Success alternatives?
Where is Freshdesk Customer Success located?
Peers used Freshdesk Customer Success for workflow management and engagement management
Freshdesk Customer Success Competitors
Freshdesk Customer Success Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (32) |
| Analytics | Read Reviews (88) |
| Custom Reports | Read Reviews (123) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (32) |
| Analytics | Read Reviews (88) |
| Custom Reports | Read Reviews (123) |
Freshdesk Customer Success Integrations
Freshdesk Customer Success integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Freshdesk Customer Success
Overall Risk Meter
Top Failure Risks for Freshdesk Customer Success
Freshworks Inc News
Freshworks Unveils Easy-To-Use AI Agent to Improve the Customer and Employee Experience - GlobeNewswire
Freshworks launched a user-friendly AI agent to enhance experiences for customers and employees.
Freshworks Unveils Easy - To - Use AI Agent to Improve the Customer and Employee Experience
Freshworks Inc. launches an easy-to-use AI agent to enhance customer and employee experiences, aiming to simplify interactions.
Murali Swaminathan named Chief Technology Officer at Freshworks
Murali Swaminathan is the new Chief Technology Officer at Freshworks.
Freshworks Inc Feeds
Freshworks ( FRSH ) Expected to Announce Quarterly Earnings on Tuesday
Freshworks is set to announce its quarterly earnings on February 4th, with expected earnings of $0.08 per share and revenue of $189.44 million. The stock opened at $18.60, with a market cap of $5.63 billion.
Freshworks to Announce Fourth Quarter and Full Year 2024 ...
Freshworks is set to announce its financial results for the fourth quarter and full year of 2024.
Freshworks Names Enterprise SaaS Veteran as Chief Product Officer to Lead AI Strategy - StockTitan
Freshworks appoints a new Chief Product Officer to lead its AI strategy, focusing on enterprise SaaS.
Freshworks Inc Profile
HQ Location
2950 S. Delaware Street, Suite 201, San Mateo CA 94403
Employees
1001-5000
Social
Financials
SERIES H
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