Comparison Summary
This comparison report of Freshdesk Customer Success vs. TalkToTheManager is based on a specific set of business needs and context. The comparison uses 1193 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Freshdesk Customer Success and TalkToTheManager
Freshdesk Customer Success, TalkToTheManager, ChurnZero, Totango, etc., belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Freshdesk Customer Success covers Workflow Management, Engagement Management, Lead Analytics, Training & Onboarding, etc.
TalkToTheManager focuses on Customer Feedback Management with Text SMS, Social Media Management with Social Media, Sales Document Management, Communication Management with Social Media, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Freshdesk Customer Success
Focus area
Freshdesk Customer Success is better than TalkToTheManager for
Software Failure Risk
TalkToTheManager
Focus area
TalkToTheManager is better than Freshdesk Customer Success for
Software Failure Risk
About
Customer Success Software to strengthen customer relationships
TalkToTheManager - Real-time Anonymous Customer ...
Age
2010
Financials
SERIES H
PRIVATE
Business Need
Total Processes
(we found evidences for)
39
19
Total Goals
(we found evidences for)
13
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase customer life time value
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Increase sales & revenue
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Manage risk
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Scale best practices
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Improve consistency
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Improve efficiency
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Improve ROI
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Launch new products
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Establish thought leadership
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Enter new markets internationally or locally
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Improve navigation
- See 10 more
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Enhance customer relationships
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Acquire customers
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Enter new markets internationally or locally
Top Channels
Channels Used
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social media
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text SMS
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website
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video
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Facebook
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Twitter
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offline
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phone calls
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on premises
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point of sale
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mass media
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e-mail
- See 9 more
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social media
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text SMS
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website
-
video
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Facebook
-
Twitter
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offline
-
phone calls
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on premises
-
point of sale
-
mass media
-
e-mail
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
