Comparison Summary
This comparison report of Freshdesk Messaging vs. Acquire™ is based on a specific set of business needs and context. The comparison uses 3836 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Freshdesk Messaging and Acquire™
Freshdesk Messaging, Acquire™, Olark, Userlike, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Freshdesk Messaging covers Engagement Management with Chat, Helpdesk Management with Chat, Communication Management with Chat, Customer Feedback Management with Chat, etc.
Acquire™ focuses on Collaboration with Video, Engagement Management with Chat, Sales Call Management with Phone Calls, Training & Onboarding with Chat, etc.
"Freshdesk Messaging as a platform was sophisticated to handle high volume and support our load. Dunzo resolves 48% of queries with chatbots helping us save 30% costs. " - Arvind Prashanth
"We see Acquire as a central component to online customer engagement. Instead of trying to manage multiple solutions where our customer interactions would be fragmented, Acquire allows us to deliver multiple experiences using a single platform. " - David Boots
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Freshdesk Messaging
Focus area
Freshdesk Messaging is better than Acquire™ for
Software Failure Risk
About
Messaging platform that makes chat easy for today's digital customers
Acquire: Realtime Customer Support
Age
2010
Financials
SERIES H
SERIES B
Business Need
Total Processes
(we found evidences for)
73
53
Total Goals
(we found evidences for)
16
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve brand engagement
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Improve ROI
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Improve efficiency
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Enter new markets internationally or locally
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Build brand awareness
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Grow market share
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Launch new products
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Shorten ramp up time
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Reduce bounce
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Improve visibility
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Improve digital and social presence
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Increase customer life time value
- See 13 more
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Acquire customers
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Increase sales & revenue
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Enhance customer relationships
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Improve digital and social presence
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Improve brand engagement
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Enter new markets internationally or locally
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Improve ROI
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Scale best practices
- See 5 more
Top Channels
Channels Used
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chat
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video
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phone calls
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website
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mobile
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support groups
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offline
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mobile app
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e-mail
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omnichannel
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Whatsapp
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social media
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promotions
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events
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trade shows
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Twitter
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on premises
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user generated content
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blogs
- See 16 more
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chat
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video
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phone calls
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website
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mobile
-
support groups
-
offline
-
mobile app
-
e-mail
-
omnichannel
-
Whatsapp
-
social media
-
promotions
-
events
-
trade shows
-
Twitter
-
on premises
-
user generated content
-
blogs
- See 16 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
