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Freshdesk Messaging vs Customer Thermometer: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Freshdesk Messaging low Failure Risk for Customer Thermometer low
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Comparison Summary

This comparison report of Freshdesk Messaging vs. Customer Thermometer is based on a specific set of business needs and context. The comparison uses 4563 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Freshdesk Messaging and Customer Thermometer

Freshdesk Messaging, Olark, Userlike, etc., belong to a category of solutions that help Live Chat, whereas Customer Thermometer, CustomerSure, Simplesat, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Freshdesk Messaging covers Engagement Management with Chat, Helpdesk Management with Chat, Communication Management with Chat, Customer Feedback Management with Chat, etc.

Customer Thermometer focuses on Collecting Feedback, Helpdesk Management, Engaging Conversational Surveys, Communication Management with E-Mail, etc.

"For Travix, chat is no longer ‘just another’ channel. The goal is to ensure that by the end of the year, 50% of customer inquiries take place through chat. That is a massive culture change for our company, which had leaned on manual processes and a ...‘just give us a call’-approach to service for many years. " - Kimberly Strickland

"We were hugely impressed with Customer Thermometer’s modern and engaging interface, and the data we could glean at the touch of a button. The product is easy, clean to use and implement. It has truly enabled us to benefit from the gift of feedback i...n real-time. " - Michael O’Neill

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Freshdesk Messaging

Focus area

Freshdesk Messaging is better than Customer Thermometer for

Software Failure Risk

  • low

logo Customer Thermometer

Focus area

Software Failure Risk

  • low

About

Messaging platform that makes chat easy for today's digital customers

Customer Feedback Tool for Real-time, actionable feedback from the customers at your fingertips

Age

2010

Financials

SERIES H

PRIVATE

Business Need

Total Processes
(we found evidences for)

73

46

Total Goals
(we found evidences for)

16

10

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (213)

Read Reviews (57)

engaging and following up

Read Reviews (121)

Read Reviews (42)

helpdesk management

Read Reviews (82)

Read Reviews (75)

communication management

Read Reviews (58)

Read Reviews (27)

sending & publishing communications

Read Reviews (45)

Read Reviews (27)

tracking & monitoring communications

Read Reviews (8)

Read Reviews (0)

customer feedback management

Read Reviews (55)

Read Reviews (300)

measuring customer satisfaction

Read Reviews (46)

Read Reviews (52)

measuring net promoter score

Read Reviews (1)

Read Reviews (57)

training & onboarding

Read Reviews (40)

Read Reviews (4)

contact list management

Read Reviews (29)

Read Reviews (21)

contacts history

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (25)

Read Reviews (1)

conversion management

Read Reviews (18)

Read Reviews (0)

generation of new leads

Read Reviews (11)

Read Reviews (1)

knowledge management

Read Reviews (7)

Read Reviews (0)

social media management

Read Reviews (6)

Read Reviews (9)

social media analytics

Read Reviews (2)

Read Reviews (5)

monitoring social media

Read Reviews (2)

Read Reviews (0)

engaging on social media

Read Reviews (1)

Read Reviews (3)

campaign management

Read Reviews (4)

Read Reviews (0)

sales document management

Read Reviews (4)

Read Reviews (18)

contract management

Read Reviews (1)

Read Reviews (7)

proposal & quote management

Read Reviews (1)

Read Reviews (2)

products & pricelist management

Read Reviews (4)

Read Reviews (0)

rating and review management

Read Reviews (3)

Read Reviews (22)

content management

Read Reviews (3)

Read Reviews (0)

content sharing

Read Reviews (2)

Read Reviews (0)

lifetime value management

Read Reviews (2)

Read Reviews (8)

lead qualification

Read Reviews (2)

Read Reviews (1)

loyalty management

Read Reviews (1)

Read Reviews (3)

identify target customers

Read Reviews (1)

Read Reviews (2)

relationship management

Read Reviews (1)

Read Reviews (2)

competitive intelligence

Read Reviews (1)

Read Reviews (9)

customer case management

Read Reviews (1)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve brand engagement

  • Improve ROI

  • Improve efficiency

  • Enter new markets internationally or locally

  • Build brand awareness

  • Grow market share

  • Launch new products

  • Shorten ramp up time

  • Reduce bounce

  • Improve visibility

  • Improve digital and social presence

  • Increase customer life time value

  • See 13 more

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase customer life time value

  • Improve stakeholder relations

  • Improve ROI

  • Improve visibility

  • Build brand awareness

  • Improve digital and social presence

  • Establish thought leadership

  • See 7 more

Top Channels

Channels Used

  • e-mail

  • promotions

  • phone calls

  • social media

  • channel partners

  • Twitter

  • offline

  • support groups

  • user generated content

  • blogs

  • on premises

  • website

  • Instagram

  • mass media

  • television

  • games

  • events

  • trade shows

  • LinkedIn

  • See 16 more

  • e-mail

  • promotions

  • phone calls

  • social media

  • channel partners

  • Twitter

  • offline

  • support groups

  • user generated content

  • blogs

  • on premises

  • website

  • Instagram

  • mass media

  • television

  • games

  • events

  • trade shows

  • LinkedIn

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting