Comparison Summary
This comparison report of Freshdesk Messaging vs. Kommunicate is based on a specific set of business needs and context. The comparison uses 3289 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Freshdesk Messaging and Kommunicate
Freshdesk Messaging, Kommunicate, Olark, Userlike, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Freshdesk Messaging covers Engagement Management with Chat, Helpdesk Management with Chat, Communication Management with Chat, Customer Feedback Management with Chat, etc.
Kommunicate focuses on Conversion Management with Chat, Helpdesk Management, Knowledge Management with Website, Digital Marketing, etc.
"Freshdesk Messaging as a platform was sophisticated to handle high volume and support our load. Dunzo resolves 48% of queries with chatbots helping us save 30% costs. " - Arvind Prashanth
"We were able to see a 20% dip in customer service request escalations in a few months using Kommunicate. Our waiting queues are dissolving much faster, and users are coming back to the chatbot, making it a preferred channel for escalating any questi...on. " - Jitesh Karamchandani
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Freshdesk Messaging
Focus area
Freshdesk Messaging is better than Kommunicate for
Software Failure Risk
About
Messaging platform that makes chat easy for today's digital customers
Bot Hybrid Customer Support Software for easy customer communication
Age
2010
Financials
SERIES H
PRIVATE
Business Need
Total Processes
(we found evidences for)
73
31
Total Goals
(we found evidences for)
16
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
-
Improve internal communications
-
Improve brand engagement
-
Improve ROI
-
Improve efficiency
-
Enter new markets internationally or locally
-
Build brand awareness
-
Grow market share
-
Launch new products
-
Shorten ramp up time
-
Reduce bounce
-
Improve visibility
-
Improve digital and social presence
-
Increase customer life time value
- See 13 more
-
Enhance customer relationships
-
Acquire customers
-
Improve efficiency
-
Scale best practices
-
Grow market share
-
Improve ROI
- See 3 more
Top Channels
Channels Used
-
chat
-
website
-
user generated content
-
blogs
-
social media
-
Facebook
-
Whatsapp
-
e-mail
- See 5 more
-
chat
-
website
-
user generated content
-
blogs
-
social media
-
Facebook
-
Whatsapp
-
e-mail
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
