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Freshdesk Messaging vs SurveyMethods: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Freshdesk Messaging low Failure Risk for SurveyMethods low
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Comparison Summary

This comparison report of Freshdesk Messaging vs. SurveyMethods is based on a specific set of business needs and context. The comparison uses 3664 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Freshdesk Messaging and SurveyMethods

Freshdesk Messaging, Olark, Userlike, etc., belong to a category of solutions that help Live Chat, whereas SurveyMethods, Survio, SurveyPro, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Freshdesk Messaging covers Engagement Management with Chat, Helpdesk Management with Chat, Communication Management with Chat, Customer Feedback Management with Chat, etc.

SurveyMethods focuses on Customer Feedback Management with Newsletter, Helpdesk Management with Phone Calls, Communication Management with E-Mail, Engagement Management, etc.

"At Fantastic, we want to make sure that every customer receives a 5-star service. As a company we believe that we don’t sell services, rather we are in the business of helping people " - Denitsa Dimitrova

"One of the easiest tools to master and be productive with that I have been able to find. We started using Survey Methods for customer satisfaction surveys but the tool has proved useful for a multitude of other uses as well like Employee Training, S...kills Assessments and Online Requests. " - Juan Gonzalez

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Freshdesk Messaging

Focus area

Freshdesk Messaging is better than SurveyMethods for

Software Failure Risk

  • low

logo SurveyMethods

Focus area

Software Failure Risk

  • low

About

Messaging platform that makes chat easy for today's digital customers

SurveyMethods | Online Survey Software | Data Analysis ...

Age

2010

Financials

SERIES H

PRIVATE

Business Need

Total Processes
(we found evidences for)

73

33

Total Goals
(we found evidences for)

16

8

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (213)

Read Reviews (9)

engaging and following up

Read Reviews (121)

Read Reviews (5)

helpdesk management

Read Reviews (82)

Read Reviews (22)

communication management

Read Reviews (58)

Read Reviews (11)

sending & publishing communications

Read Reviews (45)

Read Reviews (11)

tracking & monitoring communications

Read Reviews (8)

Read Reviews (0)

customer feedback management

Read Reviews (55)

Read Reviews (39)

measuring customer satisfaction

Read Reviews (46)

Read Reviews (13)

training & onboarding

Read Reviews (40)

Read Reviews (1)

contact list management

Read Reviews (29)

Read Reviews (1)

contacts history

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (25)

Read Reviews (1)

conversion management

Read Reviews (18)

Read Reviews (0)

generation of new leads

Read Reviews (11)

Read Reviews (0)

knowledge management

Read Reviews (7)

Read Reviews (0)

social media management

Read Reviews (6)

Read Reviews (5)

social media analytics

Read Reviews (2)

Read Reviews (0)

monitoring social media

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (4)

Read Reviews (0)

sales document management

Read Reviews (4)

Read Reviews (1)

products & pricelist management

Read Reviews (4)

Read Reviews (3)

rating and review management

Read Reviews (3)

Read Reviews (1)

content management

Read Reviews (3)

Read Reviews (1)

content sharing

Read Reviews (2)

Read Reviews (1)

lifetime value management

Read Reviews (2)

Read Reviews (0)

lead qualification

Read Reviews (2)

Read Reviews (0)

customer case management

Read Reviews (1)

Read Reviews (3)

create learning path

Read Reviews (0)

Read Reviews (3)

courses & assessment

Read Reviews (0)

Read Reviews (3)

create learning path

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve brand engagement

  • Improve ROI

  • Improve efficiency

  • Enter new markets internationally or locally

  • Build brand awareness

  • Grow market share

  • Launch new products

  • Shorten ramp up time

  • Reduce bounce

  • Improve visibility

  • Improve digital and social presence

  • Increase customer life time value

  • See 13 more

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Enhance customer relationships

  • Improve brand engagement

  • Build brand awareness

  • Increase sales & revenue

  • Acquire customers

  • See 5 more

Top Channels

Channels Used

  • newsletter

  • e-mail

  • social media

  • phone calls

  • website

  • Facebook

  • See 3 more

  • newsletter

  • e-mail

  • social media

  • phone calls

  • website

  • Facebook

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting