Guiding you to choose between freshdesk vs. HappyFox Help Desk: 2024

"...Freshdesk was been really helpful in taking our help desk out of an email based system and into a ticketing system...." Peer review by Marielle M., Project Director, Non-Profit Organization Management

"...This is a very powerful solution especially for small businesses that do not know the ins and outs of help desk support...." Peer review by Werner Mengela K., Telecommunications

"...The solutions give us one location to store the shared knowledge of the team...." Peer review by Fabian H, Technical Support, Information Technology and Services

"...Knowledge Base can also be added in as an upgraded feature...." Peer review by Maureen S, Business Owner, Computer Software

"...I consider that this application is important because it allows to keep track of the requests made by the clients through personalized response through an established business domain, allowing to verify and give a quick response, besides this I recommend this application because it is a way to group Support requests and give the importance that is required to achieve customer satisfaction...." Peer review by emigdio z, Oficial de seguridad

"...Reporting, customer satisfaction, monitoring web visits, initiating trigger chats on specific pages, canned actions and all of which so easy to setup!..." Peer review by Brian K, Networking Ninja, Non-Profit Organization Management

"...Our users can also engage by just sending an email or by using the customer portal...." Peer review by John M., Director of Educational Technology, Education

"...Ticket management, customer communication, customer FAQ page and self-service directory HappyFox is extremely easy to set-up and our team was able to start using it the same day we signed up...." Peer review by Rachel B., Marketing and Advertising

"...It presents variability in communication channels, through chat rooms, comments, with the possibility of attaching videos, images that make interaction with customers much more efficient...." Peer review by Camila B, Executive Director, Global Digital Marketing, Marketing and Advertising

"...Smart rules have streamlined our workflow and automated some of our ordering...." Peer review by Andy H., Information Technology and Services