HappyFox Help Desk Overview

HappyFox offers online help desk software for managing support tickets. Schedule a one-on-one demo to improve customer support.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using HappyFox Help Desk.

Other use cases:

  • Communication Management
  • Workflow Management
  • Engagement Management
  • Rating And Review Management
  • Social Media Analytics
  • Contact List Management
  • Relationship Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using HappyFox Help Desk.

Other priorities:

  • Improve Visibility
  • Improve Internal Communications
  • Increase Sales & Revenue
  • Improve ROI
  • Increase Customer Life Time Value
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HappyFox Help Desk Use-Cases and Business Priorities: Customer Satisfaction Data

HappyFox Help Desk works with different mediums / channels such as User Generated Content. Blogs. E-Mail etc.

HappyFox Help Desk's features include Ticketing, Alerts: Popups & Notifications, Personalization, etc. and HappyFox Help Desk support capabilities include Phone Support, Email Support, Chat Support, etc. also HappyFox Help Desk analytics capabilities include Analytics, and Custom Reports.

Reviews

"...In all HF provides an excellent way to manage the Customer Support, we are happy to use HappyFox..." Peer review by Sneha K., Internet

HappyFox Help Desk, Cayzu Help Desk, teamwork desk, Web+Center, CRMdesk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for HappyFox Help Desk

Top Industries

  • Information Technology and Services
  • Computer Software
  • Education

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

HappyFox Help Desk is popular in Information Technology And Services, Computer Software, and Education and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on HappyFox Help Desk Use Cases

How does HappyFox Help Desk facilitate Helpdesk Management?

What Are the key features of HappyFox Help Desk for Knowledge Management?

How can HappyFox Help Desk enhance your Customer Feedback Management process?

How does HappyFox Help Desk facilitate Communication Management?

How does HappyFox Help Desk facilitate Workflow Management?

29+ more Business Use Cases

17 buyers and buying teams have used Cuspera to assess how well HappyFox Help Desk solved their Help Desk needs. Cuspera uses 1847 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
HappyFox Help Desk case study

allura printing inc
Information Technology and Services
Information Technology and Services
CASE STUDY allura printing inc

allura printing inc. provides commercial and book printing to leading brands, publishers and self-published authors

Read More

Frequently Asked Questions(FAQ)

for HappyFox Help Desk

What is HappyFox Help Desk?

HappyFox Help Desk is a cloud-based helpdesk and customer support platform, HappyFox provides customer service teams with a robust ticket management system minus much of the management stuff. It provides solutions to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy, retail, and more.

HappyFox Help Desk sorts tickets based on priority and then organizes them based on predetermined criteria, so that each queue is relevant and managed in a logical manner. Email templates help manage repetitive queries, and these templates can be customized to ensure a relevant response from support team members to customers.

HappyFox Help Desk offers industry-standard security features for managing and storing user's data. These features include SSL enabled help desk, encryption by 256 bit AES algorithm, role-based permissions and restricted access based on IPs.

What is HappyFox Help Desk used for?

HappyFox Help Desk is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Knowledge Management and Customer Feedback Management .

What are the top features of HappyFox Help Desk?

Ticketing, Alerts: popups & Notifications and Personalization are some of the top features of HappyFox Help Desk.

Who uses HappyFox Help Desk?

HappyFox Help Desk is used by Information Technology And Services, Computer Software and Education among other industries.

What are HappyFox Help Desk alternatives?

Cayzu Help Desk, Teamwork Desk, Web+Center and CRMdesk are popular alternatives for HappyFox Help Desk.

Where is HappyFox Help Desk located?

HappyFox Help Desk is headquartered at 47 Discovery, Irvine, California 92618, US.
lightning

Peers used HappyFox Help Desk for helpdesk management and knowledge management

HappyFox Help Desk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.46/5 ★

Read Reviews (5)
Analytics

4.52/5 ★

Read Reviews (15)
Custom Reports

4.03/5 ★

Read Reviews (194)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.46/5 ★

Read Reviews (5)
Analytics

4.52/5 ★

Read Reviews (15)
Custom Reports

4.03/5 ★

Read Reviews (194)

Software Failure Risk Guidance

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for HappyFox Help Desk

Overall Risk Meter

Low Medium High

Top Failure Risks for HappyFox Help Desk

HappyFox, Inc. Profile

Company Name

HappyFox, Inc.

Company Website

//happyfox.com

HQ Location

47 Discovery, Irvine, California 92618, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE