Comparison Summary
Introducing freshdesk and NABD
freshdesk, NABD, Freshservice, Zoho Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
freshdesk covers Helpdesk Management, Knowledge Management with User Generated Content, Engagement Management, Customer Feedback Management, etc.
NABD focuses on Helpdesk Management with Phone Calls, Knowledge Management, Engagement Management with Social Media, Workflow Management with Social Media, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Omnichannel Customer support software
Multi-Channel Customer Support Software and Help Desk ...
Age
2010
Financials
SERIES H
PRIVATE
Business Need
Total Processes
(we found evidences for)
103
27
Total Goals
(we found evidences for)
15
5
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Improve internal communications
-
Improve efficiency
-
Increase sales & revenue
-
Scale best practices
-
Launch new products
-
Improve ROI
-
Improve consistency
-
Improve visibility
-
Improve digital and social presence
-
Grow market share
-
Enter new markets internationally or locally
-
Shorten ramp up time
-
Improve brand engagement
- See 12 more
-
Enhance customer relationships
-
Acquire customers
-
Improve efficiency
-
Increase sales & revenue
-
Grow market share
- See 2 more
Top Channels
Channels Used
-
social media
-
e-mail
-
Twitter
-
mobile
-
phone calls
-
Facebook
-
chat
-
mobile app
-
text SMS
-
website
-
user generated content
-
blogs
-
Facebook page
- See 10 more
-
social media
-
e-mail
-
Twitter
-
mobile
-
phone calls
-
Facebook
-
chat
-
mobile app
-
text SMS
-
website
-
user generated content
-
blogs
-
Facebook page
- See 10 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
