Comparison Summary
This comparison report of freshdesk vs. Oracle CX Service is based on a specific set of business needs and context. The comparison uses 31165 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing freshdesk and Oracle CX Service
freshdesk, Freshservice, Zoho Desk, etc., belong to a category of solutions that help Help Desk, whereas Oracle CX Service belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
freshdesk covers Helpdesk Management, Knowledge Management with User Generated Content, Engagement Management, Customer Feedback Management, etc.
Oracle CX Service focuses on Engagement Management with Phone Calls, Knowledge Management with Chat, Helpdesk Management with Phone Calls, Customer Feedback Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Omnichannel Customer support software
Service Cloud | Customer Experience | Oracle Cloud
Age
2010
1977
Financials
SERIES H
IPO
Business Need
Total Processes
(we found evidences for)
103
68
Total Goals
(we found evidences for)
15
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Improve efficiency
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Increase sales & revenue
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Scale best practices
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Launch new products
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Improve ROI
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Improve consistency
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Improve visibility
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Improve digital and social presence
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Grow market share
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Enter new markets internationally or locally
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Shorten ramp up time
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Improve brand engagement
- See 12 more
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Launch new products
-
Improve efficiency
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Scale best practices
-
Grow market share
-
Increase sales & revenue
- See 5 more
Top Channels
Channels Used
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phone calls
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chat
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social media
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e-mail
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website
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promotions
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mobile
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omnichannel
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offline
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point of sale
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user generated content
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blogs
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support groups
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coupons
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newsletter
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on premises
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video
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print media
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magazine
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Twitter
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Facebook
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mobile app
- See 19 more
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phone calls
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chat
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social media
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e-mail
-
website
-
promotions
-
mobile
-
omnichannel
-
offline
-
point of sale
-
user generated content
-
blogs
-
support groups
-
coupons
-
newsletter
-
on premises
-
video
-
print media
-
magazine
-
Twitter
-
Facebook
-
mobile app
- See 19 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
