Comparison Summary
This comparison report of freshdesk vs. Sprinklr Service is based on a specific set of business needs and context. The comparison uses 29531 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing freshdesk and Sprinklr Service
freshdesk, Sprinklr Service, Freshservice, Zoho Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
freshdesk covers Helpdesk Management, Knowledge Management with User Generated Content, Engagement Management, Customer Feedback Management, etc.
Sprinklr Service focuses on Engagement Management with Social Media, Social Media Management with Social Media, Customer Feedback Management, Communication Management with E-Mail, etc.
"Freshdesk has delivered great value for us. It is intuitive, has created consistency in processes, and it gives us the ability to onboard new agents without a lot of extra work. We can train people quickly. It more than pays for itself. " - David Faith
"Sprinklr puts more teeth in our communications strategy and policies with a robust platform that can do anything we need it to. " - Marco Toscano
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Omnichannel Customer support software
Leading digital-first, proactive customer service solution.
Age
2010
2009
Financials
SERIES H
PRIVATE
Business Need
Total Processes
(we found evidences for)
103
35
Total Goals
(we found evidences for)
15
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Improve efficiency
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Increase sales & revenue
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Scale best practices
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Launch new products
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Improve ROI
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Improve consistency
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Improve visibility
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Improve digital and social presence
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Grow market share
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Enter new markets internationally or locally
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Shorten ramp up time
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Improve brand engagement
- See 12 more
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Enhance customer relationships
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Acquire customers
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Build brand awareness
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Improve digital and social presence
- See 1 more
Top Channels
Channels Used
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social media
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e-mail
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games
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Twitter
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Instagram
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Facebook
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offline
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chat
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website
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video
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events
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trade shows
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promotions
- See 10 more
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social media
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e-mail
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games
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Twitter
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Instagram
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Facebook
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offline
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chat
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website
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video
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events
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trade shows
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promotions
- See 10 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
