Comparison Summary
Introducing freshdesk and UserEcho
freshdesk, UserEcho, Freshservice, Zoho Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
freshdesk covers Helpdesk Management, Knowledge Management with User Generated Content, Engagement Management, Customer Feedback Management, etc.
UserEcho focuses on Knowledge Management with Chat, Helpdesk Management with User Generated Content, Engagement Management with Support Groups, Customer Feedback Management with User Generated Content, etc.
"We adopted Freshdesk because it is a highly adaptable solution with a lot of metrics that allows us to track and follow up on our customers and agents efficiently. " - Christophe Tomborski
"Userecho.com chosen because they instantly respond to all questions. As the saying goes, service with a human face. " - Sergey Ponomarenko
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Omnichannel Customer support software
UserEcho: Customer support solution
Age
2010
Financials
SERIES H
PRIVATE
Business Need
Total Processes
(we found evidences for)
103
14
Total Goals
(we found evidences for)
15
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Improve efficiency
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Increase sales & revenue
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Scale best practices
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Launch new products
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Improve ROI
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Improve consistency
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Improve visibility
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Improve digital and social presence
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Grow market share
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Enter new markets internationally or locally
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Shorten ramp up time
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Improve brand engagement
- See 12 more
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Enhance customer relationships
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Build brand awareness
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Scale best practices
Top Channels
Channels Used
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user generated content
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blogs
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chat
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support groups
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e-mail
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website
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offline
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on premises
- See 5 more
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user generated content
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blogs
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chat
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support groups
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e-mail
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website
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offline
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on premises
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
