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freshdesk vs Verint Unified VoC Platform: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of freshdesk vs. Verint Unified VoC Platform is based on a specific set of business needs and context. The comparison uses 29266 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing freshdesk and Verint Unified VoC Platform

freshdesk, Verint Unified VoC Platform, Freshservice, Zoho Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

freshdesk covers Helpdesk Management, Knowledge Management with User Generated Content, Engagement Management, Customer Feedback Management, etc.

Verint Unified VoC Platform focuses on Knowledge Management with E-Mail, Customer Feedback Management, Engagement Management with Website, Social Media Management with Social Media, etc.

"We began looking for a new tool in autumn and were keen to get one in place and optimised ahead of the Christmas peak period. Freshdesk ensured that the implementation process was as smooth as possible, and the team were up and running within 48 hou...rs. " - Vaughan Potter

"Verint [Survey Management] is a powerful means of collecting, analyzing, and acting on customer feedback across all channels. This real-time customer feedback provides our clients with credible, trustworthy, and actionable insights into their produc...ts, organizations, and customers. " - Ruan van Niekerk

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo freshdesk

Focus area

freshdesk is better than Verint Unified VoC Platform for

Software Failure Risk

  • medium

logo Verint Unified VoC Platform

Focus area

Software Failure Risk

  • medium

About

Omnichannel Customer support software

Voice of the Customer | Verint Systems

Age

2010

Financials

SERIES H

IPO

Business Need

Total Processes
(we found evidences for)

103

21

Total Goals
(we found evidences for)

15

4

Top Processes

Evidences indicate better relative satisfaction



knowledge management

creating knowledge base


engagement management

engaging and following up


customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

sending & publishing communications

tracking & monitoring communications


workflow management



contact list management

creating contact list


sales document management

contract management

proposal & quote management


social media management

social media analytics

managing social media account

engaging on social media

scheduling post to social media

monitoring social media


training & onboarding


sales call management

meeting management


products & pricelist management



revenue cycle management


customer case management


touchpoint management


rating and review management


lifetime value management


competitive intelligence


generation of new leads


channel management


community building



content management

content publishing


conversion management




loyalty management

customise loyalty program


relationship management


follower management


motivation management




conference call management


performance management



advocacy management



payment management


business development


lead qualification

lead qualification: technographic




sales review & feedback



trade show marketing


discount management


promotion management


category management


license management



campaign management




distribution management


community marketing


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Launch new products

  • Improve ROI

  • Improve consistency

  • Improve visibility

  • Improve digital and social presence

  • Grow market share

  • Enter new markets internationally or locally

  • Shorten ramp up time

  • Improve brand engagement

  • See 12 more
  • Enhance customer relationships

  • Improve efficiency

  • Increase sales & revenue

  • Acquire customers

  • See 1 more

Top Channels

Channels Used

  • social media

  • e-mail

  • chat

  • omnichannel

  • phone calls

  • website

  • See 3 more
  • social media

  • e-mail

  • chat

  • omnichannel

  • phone calls

  • website

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

high

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No Data

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting