Overview: Freshsales and Act! as CRM Category solutions.
Freshsales and Act! both cater to CRM needs but differ in features and user focus. Freshsales is well-suited for large enterprises and offers extensive integration and scalability, focusing on enhancing sales and customer relationships. Act! is more agile, fitting smaller businesses with strong contact management and communication features, appealing to industries like financial services and real estate.
Freshsales and Act!: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Freshsales excels in engagement and workflow management, perfect for tracking and monitoring communications and enhancing lead management. read more →
Act! focuses on contact list and document management, supporting engaging and following up with contacts efficiently. read more →
Business Goals
Freshsales is designed to boost sales and revenue while improving customer relationships, ideal for businesses prioritizing growth. read more →
Act! aims to help acquire new customers and enhance relationships, also supporting market expansion efforts. read more →
Core Features
Freshsales offers AI-powered analytics, custom reports, and seamless integration, catering to users needing detailed data insights and automation. read more →
For Act!, its standout features include strong export/import capabilities and compliance, targeting those who value privacy and seamless data management. read more →
Vendor Support
Freshsales provides 24/7 support with options across phone, email, and chat, ensuring comprehensive help is available when needed. read more →
Act! offers robust 24/7 support too but with a leaner spread across channels focused more on deeper email and chat engagement. read more →
Segments and Industries
Freshsales finds favor with large enterprises in sectors like IT and marketing, standing out for comprehensive software solutions. read more →
Act! suits small to medium enterprises, particularly in financial services and real estate, preferring a tight focus on contact management. read more →
Operational Alignment
Freshsales integrates smoothly into large-scale operations with complex needs, primarily using email and phone channels. read more →
Act! fits smaller scale operations well, with a strong alignment for businesses leveraging social media and traditional contact channels. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Most deployed common Use Cases for Freshsales and Act!
How does Freshsales and Act! facilitate Engagement Management?
How efficiently Does Freshsales and Act! manage your Contact List Management?
How efficiently Does Freshsales and Act! manage your Communication Management?
Freshsales in Action: Unique Use Cases
How efficiently Does Freshsales manage your Workflow Management?
How can Freshsales optimize your Lead Management Workflow?
Act! in Action: Unique Use Cases
What makes Act! ideal for Sales Document Management?
What solutions does Act! provide for Lead Tracking?
Alternatives
News
Latest Freshsales News
Freshworks Unveils Easy-To-Use AI Agent to Improve the Customer and Employee Experience - GlobeNewswire
Freshworks launched a user-friendly AI agent to enhance experiences for customers and employees.
Latest Act! News
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