Act!: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Act!
Brand: Act!
Rating: 3.86 (4212 reviews)

3.86 5

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(4212)

Act! CR

Act! Overview

Act! combines CRM, email marketing, and customer management into a single platform tailored for SMBs. It excels in helping businesses manage relationships efficiently, focusing on growth and organization. Act! is designed to transform customer interactions into meaningful results, offering tools that attract prospects and support sales goals. The platform emphasizes building loyalty and maintaining strong customer connections. Its competitive advantage lies in affordability and comprehensive features that cater to the unique needs of small to medium-sized businesses. With Act!, companies can streamline their front-office operations, ensuring they stay connected and focused on what truly matters—customer relationships.

Use Cases

Customers recommend Contact List Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Act!.

Other use cases:

Sales Document Management
Lead Tracking
Drip Marketing
Helpdesk Management
Workflow Management
Campaign Management
Social Media Analytics

See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Act!.

Other priorities:

Increase Sales & Revenue
Enter New Markets Internationally Or Locally
Improve ROI
Improve Internal Communications
Scale Best Practices
Improve Brand Engagement
Grow Market Share
Improve Consistency

See all business priorities See less business priorities

Act! Use-Cases and Business Priorities: Customer Satisfaction Data

Act! works with different mediums / channels such as E-Mail. and Phone Calls.

Act!'s features include Recording, Templates, Personalization, etc. and Act! support capabilities include AI Powered, Email Support, Chat Support, etc. also Act! analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Easy to schedule reminders and follow up...." Peer review by G2 User

Act!, Less Annoying CRM, Teamgate CRM, monday sales CRM, ClickUp, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Act! offers integrated CRM and marketing automation to enhance lead conversion and customer engagement. Users can market efficiently and build lasting customer relationships.

Popular Business Setting

for Act!

Top Industries

Financial Services
Real Estate
Computer Software

Popular in

Small Business
Mid Market
Enterprise

Act! is popular in Financial Services, Real Estate, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

Act! Customer wins, Customer success stories, Case studies

How efficiently Does Act! manage your Contact List Management?

Act assists in organizing contacts, scheduling interactions, and tracking communication history. It facilitates managing customer information and maintaining current contact lists. Act's capabilities are limited by the fact that some users have found it less effective than previous versions.

"...I like that it easily interacts with my iPhone and is easy to track contacts and orders...." Peer review by Rich G, Sr. Tech. Sales Mgr. - Midwest Division

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What Are the key features of Act! for Engagement Management?

Act Engagement Management helps users track customer interactions, schedule follow-up appointments, and create personalized notes. It simplifies the process of managing customer relationships, saving time and enhancing engagement. Act Engagement Management does not offer support for the creation of to-do lists or quotes.

"...Act! allows me to keep track of my contacts...what I said, what they said, when I need to follow-up...." Peer review by Jeff , Lead Sales Trainer, Professional Training & Coaching

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How can Act! enhance your Communication Management process?

Act Communication Management helps users manage interactions with clients and colleagues. It offers features such as email tracking, call logging, and appointment scheduling. Act Communication Management has limitations in areas such as mobile device integration and reporting capabilities.

"...It also helps to track email responses to customers by automatically recording the emails inside the database...." Peer review by John F, IT Manager

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How does Act! facilitate Sales Document Management?

The system assists in managing sales documents, such as quotes, contracts, and invoices. It allows for easy tracking of customer information and business activities. It has limited customization for quotes, which necessitates the use of additional products.

"...My use of the product is for contracting purpose, i.e. similar to sales, as you have to make cold calls, follow up and stay on top of your activities...." Peer review by Pieter A. R, Director International Provider Contracting, Insurance

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What solutions does Act! provide for Lead Tracking?

11 buyers and buying teams have used Cuspera to assess how well Act! solved their CRM needs. Cuspera uses 4212 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Asian Medical, Inc. - Medical Devices

Act! CRM helps Asian Medical, Inc. manage international sales. Michael O’Malley uses Act! to organize contacts and schedule key meetings. The mail merge feature lets him send personalized emails to d...ealers worldwide. Outlook integration logs every email and sales activity. Act! gives sales insights to track data and spot prospects needing attention. This helps Asian Medical, Inc. grow and serve both factories and dealers efficiently.

Ken Loyd / kenloyd.com - Restaurants

Act! helped Ken Loyd, an executive recruiter in the restaurant industry, manage 78,000 contacts and 50,000 email addresses. He sends 15,000 to 20,000 emails each week using Act!'s marketing automatio...n. The platform replaced paper-based processes, making his work faster and more organized. Reminder features help him avoid missing appointments. Personalized video emails and newsletters led to open rates as high as 60%.

DuChâteau - Consumer Goods

Act! CRM helps DuChâteau manage over 3,000 contacts in one place. Joe English uses Act! to sync emails, phone calls, and schedules. This boosts efficiency and cuts down on errors. Act! lets DuChâteau... target designers and architects for better customer engagement. Joe English prefers Act! over other CRM tools for its features and scalability.

Kid Scoop - Non Profit Organization Management

Act! Premium Cloud helped Kid Scoop, a nonprofit, manage contacts and improve efficiency. The CRM made it easy to track business contacts, meetings, and follow-ups. Act! streamlined marketing tasks l...ike mail merges, saving time and keeping client communication strong. Kid Scoop used Act! to import attendee lists and reach new contacts, driving growth. With Act!, Kid Scoop expanded to 42 states and impacted millions of students.

Fleetmaster - Transportation/trucking/railroad

Act! CRM helped Fleetmaster manage customer relationships for over 20 years. Fleetmaster customized Act! to track PO numbers, customers, and compliance data. The platform's simple interface and stron...g support made it easy for Fleetmaster to use. Act! offered all needed CRM features at a lower cost than HubSpot or Zoho. Fleetmaster improved efficiency and stayed organized, even during tough times.

Day Trade Fun - Education

Act! CRM helped Day Trade Fun manage communication with over 37,000 contacts. The company used Act! to segment contacts and personalize messages. This built trust and loyalty with students and client...s. Act! saved time with its easy interface and automation. The cloud platform scaled to handle new leads from radio shows and marketing. Day Trade Fun now serves up to 10 clients at once and reaches out to 25 prospects weekly.

More Act! Customer Stories...

Frequently Asked Questions(FAQ)

for Act!

What is Act!?

Act! is a customer relationship management (CRM) solution that combines marketing automation and sales pipeline management into a single, centralized platform. It provides the ultimate toolset to build relationships, maximize engagement and drive business growth.

Act! teams can manage a sales pipeline, track interactions with leads and existing customers, and access email marketing tools. Also allows customer support teams to manage and sync data such as account updates and pending sales opportunities. Act! provides a shared calendar that can help improve team collaboration.

Built-in CRM features enable business growth teams to track lead sources, competitor activity, emails, and more. Its additional features include CRM and Marketing Automation, delight every customer, every time, market like a pro, win raving fans for life, focus where it counts, get organized and busy and more.

What is Act! used for?

Act! is a CRM Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Contact List Management, Engagement Management and Communication Management .

What are the top features of Act!?

Recording, Templates and Personalization are some of the top features of Act!.

Who uses Act!?

Act! is used by Financial Services, Real Estate and Computer Software among other industries.

What are Act! alternatives?

Less Annoying CRM, Teamgate CRM, Monday Sales CRM and ClickUp are popular alternatives for Act!.

Where is Act! located?

Act! is headquartered at Suite 500, Denver, CO 80293, US.

Peers used Act! for contact list management and engagement management

Act! Competitors

More Act! Alternatives...

Act! Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.16/5 ★ Read Reviews (3)
Analytics	3.97/5 ★ Read Reviews (40)
Custom Reports	3.56/5 ★ Read Reviews (409)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.16/5 ★ Read Reviews (3)
Analytics	3.97/5 ★ Read Reviews (40)
Custom Reports	3.56/5 ★ Read Reviews (409)

Software Failure Risk Guidance

for Act!

Overall Risk Meter

Low Medium High

Top Failure Risks for Act!

Act! Profile

Company Name

Act!

Company Website

https://www.act.com/

HQ Location

Suite 500, Denver, CO 80293, US

Employees

251-500

Social

Financials

PRIVATE

Act!: Use-Cases, Insights and Reviews | 2025 Cuspera

Act! CR

Failure Risk for Act! ?

Act! Overview

Use Cases

Business Priorities

Act! Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Act! Customer wins, Customer success stories, Case studies

How efficiently Does Act! manage your Contact List Management?

What Are the key features of Act! for Engagement Management?

How can Act! enhance your Communication Management process?

How does Act! facilitate Sales Document Management?

What solutions does Act! provide for Lead Tracking?

Asian Medical, Inc. - Medical Devices

Ken Loyd / kenloyd.com - Restaurants

DuChâteau - Consumer Goods

Kid Scoop - Non Profit Organization Management

Fleetmaster - Transportation/trucking/railroad

Day Trade Fun - Education

Frequently Asked Questions(FAQ)

What is Act!?

What is Act! used for?

What are the top features of Act!?

Who uses Act!?

What are Act! alternatives?

Where is Act! located?

Peers used Act! for contact list management and engagement management

Act! Competitors

Act! Features

Software Failure Risk Guidance

Act! Profile