Act! Overview

Act! combines CRM, email marketing, and customer management into a single platform tailored for SMBs. It excels in helping businesses manage relationships efficiently, focusing on growth and organization. Act! is designed to transform customer interactions into meaningful results, offering tools that attract prospects and support sales goals. The platform emphasizes building loyalty and maintaining strong customer connections. Its competitive advantage lies in affordability and comprehensive features that cater to the unique needs of small to medium-sized businesses. With Act!, companies can streamline their front-office operations, ensuring they stay connected and focused on what truly matters—customer relationships.

Use Cases

Customers recommend Contact List Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Act!.

Other use cases:

  • Sales Document Management
  • Lead Tracking
  • Drip Marketing
  • Helpdesk Management
  • Workflow Management
  • Campaign Management
  • Social Media Analytics
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Act!.

Other priorities:

  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Improve Internal Communications
  • Scale Best Practices
  • Improve Brand Engagement
  • Grow Market Share
  • Improve Consistency
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Act! Use-Cases and Business Priorities: Customer Satisfaction Data

Act! works with different mediums / channels such as E-Mail. and Phone Calls.

Act!'s features include Recording, Templates, Personalization, etc. and Act! support capabilities include AI Powered, Email Support, Chat Support, etc. also Act! analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Easy to learn, user definable fields, memo and to-do, follow up, calendar linkage, background color change (easy on eyes)..." Peer review by Michael L., Sales Mgr, Telecommunications

Peer review evidence (same sources as the product rating summary)

"...So we had a lot of our contacts already on board and it does keep track of contacts...." Peer review by Cody H., Sales and Marketing, Manufacturing
"...Growth Suite gives SMBs everything they need to successfully build relationships, maximize engagement and drive business growth quickly and easily...." Swiftpage Launches All-in-One Act! Growth Suite Sales & Marketing Platform for SMBs
"...It also helps to track email responses to customers by automatically recording the emails inside the database...." Peer review by John F, IT Manager

Act!, Less Annoying CRM, ClickUp, RepairShopr, Freshsales, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Act! offers integrated CRM and marketing automation to enhance lead conversion and customer engagement. Users can market efficiently and build lasting customer relationships.

Popular Business Setting

for Act!

Top Industries

  • Financial Services
  • Real Estate
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Act! is popular in Financial Services, Real Estate, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

Act! Customer wins, Customer success stories, Case studies

Why is Act! the best choice for Contact List Management?

What benefits does Act! offer for Engagement Management?

What benefits does Act! offer for Communication Management?

How does Act! facilitate Sales Document Management?

What solutions does Act! provide for Lead Tracking?

11 buyers and buying teams have used Cuspera to assess how well Act! solved their CRM needs. Cuspera uses 4212 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

 

Momento - Entertainment - Entertainment

Act! helped Thomas Fletcher build Fletcher Chicago into a multi-million dollar business by organizing customer data and improving relationship management. Fletcher used Act! to track thousands of con...tacts, run targeted marketing workshops, and streamline event follow-ups. The CRM enabled his team to access vital contact details instantly, supporting major Hollywood productions and sports innovations. After selling his previous company, Fletcher chose Act! again for his new venture, Momento, citing its ease of use and strong customer support.

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Landform Professional Services - Design - Design

Act! helped Landform Professional Services unify CRM, email marketing, and reporting. The firm moved 6,300 contacts into one cloud-based platform. This made it easy to track campaigns and assign foll...ow-ups. Landform now has one source of truth for all client and marketing data. The team saves time and makes better decisions with clear analytics. Act! supports both remote and in-office work for future growth.

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Ken Loyd (kenloyd.com) - Restaurants - Restaurants

Act! helped Ken Loyd manage over 78,000 contacts and 50,000 email addresses. He sends 15,000 to 20,000 emails weekly using Act!'s marketing automation. The software improved his organization and foll...ow-up, ensuring no missed appointments. Ken achieved open rates up to 60% on follow-up emails. Act! enabled him to build a strong personal brand in executive recruitment.

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John Nabergall - Financial Services - Financial Services

Act! has helped John Nabergall manage his financial advisory practice for over 35 years. He uses Act! for contact management, appointment tracking, and reminders. The CRM lets him organize client dat...a, log meetings, and set up follow-ups. Act! supports his solo business with custom fields and workflow shortcuts. John credits Act! for helping him nurture client relationships and never miss a detail.

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John Magnani - Real Estate - Real Estate

Act! helps John Magnani, a veteran commercial real estate broker, stay organized and on time. He uses Act! to manage appointments, client communications, and property showings. Cloud and mobile acces...s let him work from anywhere, boosting his productivity. Act! improves his punctuality and reduces stress by centralizing his business tasks. John relies on Act! daily to deliver professional service and maintain strong client relationships.

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Jeryll Adler - Management Consulting - Management Consulting

Act! CRM helped Jeryll Adler organize her consulting work. She used Act! to manage contacts, track conversations, and set reminders. The software let her build strong client relationships and remembe...r key details. Act! became her digital archive for both business and personal history. Its flexibility supported her work in consulting, nonprofits, and creative projects.

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Frequently Asked Questions(FAQ)

for Act!

What is Act!?

Act! is a customer relationship management (CRM) solution that combines marketing automation and sales pipeline management into a single, centralized platform. It provides the ultimate toolset to build relationships, maximize engagement and drive business growth.

Act! teams can manage a sales pipeline, track interactions with leads and existing customers, and access email marketing tools. Also allows customer support teams to manage and sync data such as account updates and pending sales opportunities. Act! provides a shared calendar that can help improve team collaboration.

Built-in CRM features enable business growth teams to track lead sources, competitor activity, emails, and more. Its additional features include CRM and Marketing Automation, delight every customer, every time, market like a pro, win raving fans for life, focus where it counts, get organized and busy and more.

What is Act! used for?

Act! is a CRM Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Contact List Management, Engagement Management and Communication Management .

What are the top features of Act!?

Recording, Templates and Personalization are some of the top features of Act!.

Who uses Act!?

Act! is used by Financial Services, Real Estate and Computer Software among other industries.

What are Act! alternatives?

Less Annoying CRM, ClickUp, RepairShopr and Freshsales are popular alternatives for Act!.

Where is Act! located?

Act! is headquartered at Suite 500, Denver, CO 80293, US.
lightning

Peers used Act! for contact list management and engagement management

Act! Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.16/5 ★

Read Reviews (3)
Analytics

3.97/5 ★

Read Reviews (40)
Custom Reports

3.56/5 ★

Read Reviews (409)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.16/5 ★

Read Reviews (3)
Analytics

3.97/5 ★

Read Reviews (40)
Custom Reports

3.56/5 ★

Read Reviews (409)

Software Failure Risk Guidance

?

for Act!

Overall Risk Meter

Low Medium High

Top Failure Risks for Act!

Act! News

Product

Sales Accelerators in Act!

Act! Advantage introduces Sales Accelerators, enhancing CRM capabilities by integrating sales processes directly into the platform. Features like Interactive Quotes, Online Appointment Scheduling, and Event Management streamline sales cycles, automate follow-ups, and improve customer interactions. This integration reduces reliance on third-party tools, offering a cohesive sales experience and better pipeline visibility.

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Act! Profile

Company Name

Act!

Company Website

https://www.act.com/

HQ Location

Suite 500, Denver, CO 80293, US

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

PRIVATE