Act! Overview

Act! combines CRM, email marketing, and customer management into a single platform tailored for SMBs. It excels in helping businesses manage relationships efficiently, focusing on growth and organization. Act! is designed to transform customer interactions into meaningful results, offering tools that attract prospects and support sales goals. The platform emphasizes building loyalty and maintaining strong customer connections. Its competitive advantage lies in affordability and comprehensive features that cater to the unique needs of small to medium-sized businesses. With Act!, companies can streamline their front-office operations, ensuring they stay connected and focused on what truly matters—customer relationships.

Use Cases

Customers recommend Contact List Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Act!.

Other use cases:

  • Sales Document Management
  • Lead Tracking
  • Drip Marketing
  • Helpdesk Management
  • Workflow Management
  • Campaign Management
  • Social Media Analytics
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Act!.

Other priorities:

  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Improve Internal Communications
  • Scale Best Practices
  • Improve Brand Engagement
  • Grow Market Share
  • Improve Consistency
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Act! Use-Cases and Business Priorities: Customer Satisfaction Data

Act! works with different mediums / channels such as E-Mail. and Phone Calls.

Act!'s features include Recording, Templates, Personalization, etc. and Act! support capabilities include AI Powered, Email Support, Chat Support, etc. also Act! analytics capabilities include Analytics, and Custom Reports.

Reviews

"..., birthday cards for major clients (and subcontractors) as well as series to remind me when contracts expire...." Peer review by Barbara, Synthesis, Inc.

Act!, Less Annoying CRM, Teamgate CRM, monday sales CRM, ClickUp, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Act! offers integrated CRM and marketing automation to enhance lead conversion and customer engagement. Users can market efficiently and build lasting customer relationships.

Popular Business Setting

for Act!

Top Industries

  • Financial Services
  • Real Estate
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Act! is popular in Financial Services, Real Estate, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

Act! Customer wins, Customer success stories, Case studies

What makes Act! ideal for Contact List Management?

What benefits does Act! offer for Engagement Management?

What solutions does Act! provide for Communication Management?

What benefits does Act! offer for Sales Document Management?

What Are the key features of Act! for Lead Tracking?

11 buyers and buying teams have used Cuspera to assess how well Act! solved their CRM needs. Cuspera uses 4212 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

MAP Insurance - Insurance

Act! CRM helped MAP Insurance organize data for over 1,000 customers in one place. The platform made it easy to track key dates and anniversaries, so MAP Insurance never missed a chance to reconnect ...with clients. Act! features let them package customer details and policy info to build stronger relationships. The CRM and marketing automation tools helped them support customers from anywhere and close more sales. Bill Munn, president of MAP Insurance, says Act! was essential for their business growth.

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World Press Printing - Printing

Act! CRM helped World Press Printing organize all sales leads and client interactions in one place. The company used Act! to centralize client and prospect data, making it easy to access. Act!'s emai...l marketing tools improved their eNewsletter campaigns and gave insight into customer interests. The CRM platform was integrated into their online storefront for deeper insights. Act! made it easier to track client interactions and manage services for each prospect.

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SmartVentilation Inc. - Construction

Act! CRM and marketing automation helped SmartVentilation Inc. improve its marketing operations. The company used Act! to track contacts and find new sales opportunities. Act! made it easy to run big... marketing campaigns and reach hundreds of partners and customers. Integration with state data helped generate over 450 high-quality contacts. Support and training from Act! made it simple for SmartVentilation to use these tools and launch campaigns quickly.

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Day Trade Fun - Education

Act! CRM helped Day Trade Fun manage communication with over 37,000 contacts. The company used Act! to segment contacts and personalize messages. This built trust and loyalty with students and client...s. Act! saved time with its easy interface and automation. The cloud platform scaled to handle new leads from radio shows and marketing. Day Trade Fun now serves up to 10 clients at once and reaches out to 25 prospects weekly.

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Asian Medical, Inc. - Medical Devices

Act! CRM helps Asian Medical, Inc. manage international sales. Michael O’Malley uses Act! to organize contacts and schedule key meetings. The mail merge feature lets him send personalized emails to d...ealers worldwide. Outlook integration logs every email and sales activity. Act! gives sales insights to track data and spot prospects needing attention. This helps Asian Medical, Inc. grow and serve both factories and dealers efficiently.

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Ken Loyd / kenloyd.com - Restaurants

Act! helped Ken Loyd, an executive recruiter in the restaurant industry, manage 78,000 contacts and 50,000 email addresses. He sends 15,000 to 20,000 emails each week using Act!'s marketing automatio...n. The platform replaced paper-based processes, making his work faster and more organized. Reminder features help him avoid missing appointments. Personalized video emails and newsletters led to open rates as high as 60%.

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Frequently Asked Questions(FAQ)

for Act!

What is Act!?

Act! is a customer relationship management (CRM) solution that combines marketing automation and sales pipeline management into a single, centralized platform. It provides the ultimate toolset to build relationships, maximize engagement and drive business growth.

Act! teams can manage a sales pipeline, track interactions with leads and existing customers, and access email marketing tools. Also allows customer support teams to manage and sync data such as account updates and pending sales opportunities. Act! provides a shared calendar that can help improve team collaboration.

Built-in CRM features enable business growth teams to track lead sources, competitor activity, emails, and more. Its additional features include CRM and Marketing Automation, delight every customer, every time, market like a pro, win raving fans for life, focus where it counts, get organized and busy and more.

What is Act! used for?

Act! is a CRM Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Contact List Management, Engagement Management and Communication Management .

What are the top features of Act!?

Recording, Templates and Personalization are some of the top features of Act!.

Who uses Act!?

Act! is used by Financial Services, Real Estate and Computer Software among other industries.

What are Act! alternatives?

Less Annoying CRM, Teamgate CRM, Monday Sales CRM and ClickUp are popular alternatives for Act!.

Where is Act! located?

Act! is headquartered at Suite 500, Denver, CO 80293, US.
lightning

Peers used Act! for contact list management and engagement management

Act! Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.16/5 ★

Read Reviews (3)
Analytics

3.97/5 ★

Read Reviews (40)
Custom Reports

3.56/5 ★

Read Reviews (409)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.16/5 ★

Read Reviews (3)
Analytics

3.97/5 ★

Read Reviews (40)
Custom Reports

3.56/5 ★

Read Reviews (409)

Software Failure Risk Guidance

?

for Act!

Overall Risk Meter

Low Medium High

Top Failure Risks for Act!

Act! Profile

Company Name

Act!

Company Website

https://www.act.com/

HQ Location

Suite 500, Denver, CO 80293, US

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

PRIVATE