Act! Overview
Act! combines CRM, email marketing, and customer management into a single platform tailored for SMBs. It excels in helping businesses manage relationships efficiently, focusing on growth and organization. Act! is designed to transform customer interactions into meaningful results, offering tools that attract prospects and support sales goals. The platform emphasizes building loyalty and maintaining strong customer connections. Its competitive advantage lies in affordability and comprehensive features that cater to the unique needs of small to medium-sized businesses. With Act!, companies can streamline their front-office operations, ensuring they stay connected and focused on what truly matters—customer relationships.
Use Cases
Customers recommend Contact List Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Act!.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Act!.
Act! Use-Cases and Business Priorities: Customer Satisfaction Data
Act! works with different mediums / channels such as E-Mail. and Phone Calls.
Act!'s features include Recording, Templates, Personalization, etc. and Act! support capabilities include AI Powered, Email Support, Chat Support, etc. also Act! analytics capabilities include Analytics, and Custom Reports.
Reviews
"...We have over 15,000 contacts in our database and the reporting functions allow us the manage our contacts efficiently...." Peer review by Luke, Williams Search Group, LLC
Peer review evidence (same sources as the product rating summary)
"...ACT has been the most user friendly software for managing contacts throughout my career...." Peer review by Matt, IAL
"...I'm keeping track of deals and making follow up contacts so things don't fall through the cracks...." Peer review by Sam W, Consultant
"...I like the mail merge as I send out mass emails to large groups of owner/investors/tenants...." Peer review by Patti, ReMax United
Act!, Less Annoying CRM, Teamgate CRM, monday sales CRM, ClickUp, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Act! offers integrated CRM and marketing automation to enhance lead conversion and customer engagement. Users can market efficiently and build lasting customer relationships.
Popular Business Setting
for Act!
Top Industries
- Financial Services
- Real Estate
- Computer Software
Popular in
- Small Business
- Mid Market
- Enterprise
Act! is popular in Financial Services, Real Estate, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.
Act! Customer wins, Customer success stories, Case studies
What Are the key features of Act! for Contact List Management?
Why is Act! the best choice for Engagement Management?
What solutions does Act! provide for Communication Management?
How does Act! facilitate Sales Document Management?
How can Act! enhance your Lead Tracking process?
11 buyers and buying teams have used Cuspera to assess how well Act! solved their CRM needs. Cuspera uses 4212 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Frequently Asked Questions(FAQ)
for Act!
What is Act!?
Act! is a customer relationship management (CRM) solution that combines marketing automation and sales pipeline management into a single, centralized platform. It provides the ultimate toolset to build relationships, maximize engagement and drive business growth.
Act! teams can manage a sales pipeline, track interactions with leads and existing customers, and access email marketing tools. Also allows customer support teams to manage and sync data such as account updates and pending sales opportunities. Act! provides a shared calendar that can help improve team collaboration.
Built-in CRM features enable business growth teams to track lead sources, competitor activity, emails, and more. Its additional features include CRM and Marketing Automation, delight every customer, every time, market like a pro, win raving fans for life, focus where it counts, get organized and busy and more.
What is Act! used for?
What are the top features of Act!?
Who uses Act!?
What are Act! alternatives?
Where is Act! located?
Peers used Act! for contact list management and engagement management
Act! Competitors
Act! Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (40) |
| Custom Reports | Read Reviews (409) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (40) |
| Custom Reports | Read Reviews (409) |
Software Failure Risk Guidance
?for Act!
Overall Risk Meter
Top Failure Risks for Act!
Act! News
Act! Named a 2026 CRMmys Finalist for Best CRM for Small Business
Act! has been named a finalist in the 2026 CRMmys Awards for Best CRM for Small Business. This recognition highlights Act!'s commitment to providing CRM solutions tailored for small and midsized businesses, evaluated by an independent practitioner panel. The award reflects Act!'s performance against current standards and its longstanding focus on empowering SMBs.
Work Faster and Stay Organized with Act! Premium Desktop v27.1
Act! has launched Act! Premium Desktop v27.1, featuring productivity enhancements such as an Activity Reassigner for bulk task updates, improved data management with the No Associated Contacts utility, and enhanced visibility with OppHistory4act. The update also integrates SQL Manager capabilities for streamlined administration, aiming to boost efficiency and reduce manual effort for CRM users.
Work Smarter Anywhere with the Latest Act! Mobile Enhancements
Act! has introduced new mobile enhancements to improve productivity on the go. Updates include a tablet-optimized experience, enhanced proximity search, a dedicated Documents tab in Opportunities, and expanded attachment support. Additional features like a QR code scanner and calendar customization further enhance the mobile experience, aiming to streamline workflows and improve usability across devices.
Sales Accelerators in Act!
Act! Advantage introduces Sales Accelerators, enhancing CRM capabilities by integrating sales processes directly into the platform. Features like Interactive Quotes, Online Appointment Scheduling, and Event Management streamline sales cycles, automate follow-ups, and improve customer interactions. This integration reduces reliance on third-party tools, offering a cohesive sales experience and better pipeline visibility.
Act! Profile
Company Name
Act!
Company Website
https://www.act.com/HQ Location
Suite 500, Denver, CO 80293, US
Employees
251-500
Social
Financials
PRIVATE
