Overview: Freshsales and BenchmarkONE as CRM Category solutions.

Evaluating Freshsales and BenchmarkONE reveals their distinct strengths in CRM solutions. Freshsales excels in large enterprise settings with robust engagement and workflow management, emphasizing data handling and integration. BenchmarkONE, while also proficient in engagement, shines in communication management, particularly for smaller enterprises, due to its focus on training and onboarding support. Companies must consider their scale and industry focus when choosing between these two platforms.

Freshsales: Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.

BenchmarkONE: BenchmarkONE helps businesses grow with all-in-one CRM, email marketing, and marketing automation software. Customers are reached and revenue driven through an easy-to-use SaaS platform.

Freshsales and BenchmarkONE: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Freshsales is designed around engagement management, making it suitable for users focused on improving sales processes and customer interactions. read more →

BenchmarkONE emphasizes communication and engagement management, aligning with needs of teams focused on customer outreach. read more →

Business Goals

Freshsales helps businesses increase sales and revenue, whilst strengthening customer relationships. read more →

BenchmarkONE aids in acquiring customers and enhancing digital presence. read more →

Core Features

Custom reporting and seamless integration functionalities in Freshsales resonate with large-scale operations. read more →

BenchmarkONE offers comprehensive analytics and robust training features. read more →

Vendor Support

Freshsales provides 24/7 support, catering to high-demand environments. read more →

BenchmarkONE includes training and onboarding, ideal for users needing hands-on guidance. read more →

Segments and Industries

Freshsales is predominantly used by large enterprises and the IT industry. read more →

BenchmarkONE finds its niche among marketing, manufacturing, and education sectors. read more →

Operational Alignment

Large enterprises prefer Freshsales due to its advanced features for complex operations. read more →

BenchmarkONE suits smaller enterprises focusing on targeted communication management. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Export

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Data Import

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Support

Phone Support

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Email Support

Read peer / expert warnings.

Chat Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Freshsales and BenchmarkONE

Why is Freshsales and BenchmarkONE the best choice for Engagement Management?

Freshsales and Benchmarkone both allow users to track customer interactions and follow-up activities. Freshsales provides tools to measure customer engagement with websites and apps, while Benchmarkone focuses on automating email campaigns and tracking engagement with website and email content. Freshsales offers features for managing tasks and scheduling follow-ups, while Benchmarkone emphasizes developing tiered follow-up strategies based on customer interest.

"...It is also really easy to keep track of your customers progress by using the tasks and follow ups sections...." Peer review by Jared F, Business Development Manager, Mechanical or Industrial Engineering

"...Hatchbuck helps us engage people searching for our kind of marketing automation expertise and then educate them until they're ready for human contact with us...." Peer review by Lori Feldman, Marketing Automation | CRM | Integrated Marketing, The Database Diva

Why is Freshsales and BenchmarkONE the best choice for Communication Management?

Freshsales focuses on tracking emails and phone calls and provides a calling system within the CRM. Benchmarkone emphasizes automated email marketing campaigns and integrates with social media. Both tools allow users to send personalized emails and track their performance. However, Freshsales lacks social media integration and Benchmarkone does not allow users to send and receive emails within the tool.

"...Moreover, you can also create templates to send emails which is another great feature in this tool...." Peer review by Industry Analyst / Tech Writer

"...Hatchbuck sends out mass emails in waves in order for our email to NOT be sent to spam...." Peer review by Samantha Kolavo, Marketing/Sales, Computer Comforts, Inc.

How does Freshsales and BenchmarkONE address your Contact List Management Challenges?

Freshsales and Benchmarkone both allow users to manage contact information. Freshsales focuses on tracking leads and customer contacts while Benchmarkone prioritizes organizing and categorizing contacts. Freshsales offers more features for communication, including bulk email sending, while Benchmarkone emphasizes ease of use and quick contact tracking. However, Freshsales has limitations in customer service responsiveness and account management clarity.

"...Freshsales is very handy for tracking leads, customer contacts, and account information on the overall...." Peer review by Cristina Tulumb, Customer Success Manager, miaa Guard

"...I like that I can get automation and tagging to manage my contacts without the high price of some other programs...." Peer review by Delaine R, Owner/President, Health, Wellness and Fitness