Guiding you to choose between Freshsales vs. Copper: 2024

Comparison Summary

Freshsales: Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.

Copper: Copper helps businesses build stronger customer relationships with CRM software solutions. Clients can try Copper to win customers for life.

Freshsales and Copper: Customer Satisfaction Data

Most deployed common Use Cases for Freshsales and Copper

What Are the key features of Freshsales and Copper for Engagement Management?

Freshsales and Copper both help users track customer interactions and schedule follow-up tasks. Freshsales provides features for tracking website engagement and lead scoring, while Copper focuses on seamless integration with Gmail and managing client interactions. Copper offers extensive customer success support, while Freshsales struggles with segmentation and web-to-lead form limitations.

"...Client and partner relations and tracking - phone calls, emails, follow up management - and tracking chain of followups...." Peer review by Administrator

"...Yes, extremely good customer support and follow up...." Peer review by Rikard C, Council Member, Information Services

How efficiently Does Freshsales and Copper manage your Communication Management?

Freshsales and Copper both allow users to track emails and set reminders. Freshsales offers a built-in calling system and allows users to send mass emails. Copper integrates with Gmail and other platforms for communication management. A limitation of Copper is that users cannot send emails directly from the software.

"...Previously, we used to use multiple email tools to track and run sales campaigns...." Peer review by Mohammed A., Internet

"...Copper is ideal for small and large companies that want to make use of this incredible tool because their powerful ability to track emails will help them with the retention of customers especially if they have current sales support...." Peer review by Cynthia A, Bachelor of Science, Computer Science

How can Freshsales and Copper optimize your Contact List Management Workflow?

Freshsales and Copper both help users manage contacts and track interactions. Freshsales is better for bulk emailing and integrating with other communication tools. Copper excels at tracking email interactions and provides a detailed customer history. However, both tools have limitations; Freshsales has customer service issues, while Copper lacks a click-to-call feature.

"...Its lead system for tracking prospects vs. contacts is really good...." Peer review by Susan Boggs

"...The profiles display a log of your emails, all your upcoming and past calendar events, and your customer engagement history...." Peer review from Featured Customers

How efficiently Does Freshsales and Copper manage your Lead Management?

Freshsales and Copper are both used for managing leads. Freshsales allows for lead scoring, lead nurturing, and pipeline management, while Copper emphasizes lead tracking, contact management, and opportunity tracking. Freshsales offers a wider range of features, while Copper is considered easier to use. Copper lacks the ability to track donor history.

"...Email communication, lead management, web analytics and many other features to list that is essential in lead and sales management...." Peer review by User