Overview: Freshsales and Hubspot Sales Hub as CRM Category solutions.

Freshsales and Hubspot Sales Hub both offer robust CRM solutions, but they cater to different aspects of business needs. Freshsales excels in supporting sales and engagement through its focus on communication management and lead tracking, ideal for large enterprises in tech industries. Hubspot Sales Hub, with a strong emphasis on communication management and customer acquisition, is widely adopted by diverse industries including marketing and advertising. Both solutions provide comprehensive vendor support and integration capabilities, making them versatile for various business models.

Freshsales and Hubspot Sales Hub: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Freshsales focuses on engagement management, lead management, and communication management. It fits well with businesses focused on improving sales follow-ups and workflow efficiency. read more →

Hubspot Sales Hub offers capabilities in communication, social media, and engagement management. It is tailored for businesses prioritizing communication tracking and social media integration. read more →

Business Goals

Freshsales users aim to increase sales and enhance customer relationships. It aligns with strategic goals centered on revenue growth and efficiency enhancements. read more →

Hubspot Sales Hub facilitates customer acquisition and market expansion, appealing to users targeting growth in market share and international presence. read more →

Core Features

Freshsales boasts strong features in analytics, integration, and customizable reports, providing valuable insights for enterprise-level decisions. read more →

Hubspot Sales Hub offers advanced custom reporting and integration with extensive data import/export capabilities, supporting data-driven decision-making. read more →

Vendor Support

Freshsales provides 24/7 support with phone, email, and chat options, accommodating extensive support needs primarily through round-the-clock assistance. read more →

Hubspot Sales Hub provides robust support through phone, chat, and email, with a notable 24/7 support option to ensure constant availability for users. read more →

Segments and Industries

Freshsales serves large enterprises, particularly in software and IT services, leveraging its strengths in communication management. read more →

Hubspot Sales Hub is popular with large and medium enterprises across marketing and advertising, emphasizing its adaptability in varied sectors. read more →

Operational Alignment

Freshsales integrates into workflows by streamlining communication and engagement, benefiting complex enterprise environments. read more →

Hubspot Sales Hub fits seamlessly into operational processes involving communication management and engagement, ideal for businesses with diverse communication needs. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Phone Support

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Email Support

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Chat Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Freshsales and Hubspot Sales Hub

Why is Freshsales and Hubspot Sales Hub the best choice for Engagement Management?

Both Freshsales and Hubspot Sales Hub enable tracking of customer interactions and follow-up tasks. Freshsales emphasizes email tracking and scheduling, while Hubspot Sales Hub focuses on automated sequences and workflow management. Freshsales offers features for monitoring website and app engagement, while Hubspot Sales Hub provides more comprehensive analytics on customer activity and email marketing performance. However, both tools have limitations with segmentation and workflow complexity, requiring users to adjust their strategies accordingly.

"...The plataform is very useful, helping to track the oportunities we create and to follow up with the email tracking and status...." Peer review by Leonardo d., Investimento Social, Hospital & Health Care

"...As a salesperson it's important that I know which of my prospects are engaged in my communications...." Peer review by Steve B., Director of Sales, Data Solutions, Caliber Technologies

What makes Freshsales and Hubspot Sales Hub ideal for Communication Management?

Both Freshsales and Hubspot Sales Hub offer features for tracking emails and phone calls. Freshsales emphasizes a unified CRM experience, allowing users to manage emails, calls, and other tasks within the same platform. Hubspot Sales Hub focuses on email tracking and integration with other tools, including Salesforce and Gmail. Freshsales provides task reminders and bulk email capabilities. Hubspot Sales Hub offers email templates, scheduling, and sequences. A limitation of both is the inability to track email opens for multiple recipients within a single email.

"...Moreover, you can also create templates to send emails which is another great feature in this tool...." Peer review by Industry Analyst / Tech Writer

"...You need to send so many emails and do so many phone calls in a certain order...." Peer review by Luke Miller, Account Representative, Prenda

What makes Freshsales and Hubspot Sales Hub ideal for Workflow Management?

Freshsales and Hubspot Sales Hub both offer workflow management features to automate sales processes. Freshsales excels at providing a user-friendly interface and easy setup for workflows, while Hubspot Sales Hub focuses on integrating workflows with various marketing and sales functions. Freshsales has limitations in advanced features, often requiring third-party tools for complex workflows, while Hubspot Sales Hub faces limitations in workflow flexibility across different object types.

"...The system has a very simple design, much like HubSpot, and allows for easy creation of workflows and sales sequences...." Peer review by User

"...I really enjoy the email sequencing and workflow integration...." Peer review by Seek Dolezalek

How efficiently Does Freshsales and Hubspot Sales Hub manage your Contact List Management?

Freshsales and Hubspot Sales Hub both help manage contact lists. Freshsales excels at tracking leads and integrating with phone systems. Hubspot Sales Hub excels at organizing client contacts and integrating with marketing activities. Both have limitations; Freshsales has customer service issues, and Hubspot Sales Hub has issues with inaccurate information and filtering.

"...The organisation and management of lists of contact names and numbers and the opportunity to mass email them...." Peer review by Steve B, Senior Sales Marketing Executive

"...Other staff use the tool for a monthly touchpoint email they send to their lists of contacts...." Peer review by Melissa S., Non-Profit Organization Management