Overview: Freshsales and Microsoft Dynamics 365 for Sales as CRM Category solutions.

Freshsales and Microsoft Dynamics 365 for Sales are CRM solutions with distinct strengths. Freshsales excels in engagement and communication management with advanced data operations, catering to large enterprises and software industries. Its robust 24/7 support ensures readiness for complex needs. Microsoft Dynamics 365 for Sales focuses on workflow and proposal management, ideal for smaller markets and IT sectors, while offering comprehensive support options. Businesses can choose based on their industry and scale, focusing on specific CRM capabilities that fit their strategy.

Freshsales: Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.

Microsoft Dynamics 365 for Sales: Microsoft Dynamics 365 for Sales utilizes AI and automation to enhance deal closures. Features include conversation intelligence, opportunity scoring, and collaboration tools.

Freshsales and Microsoft Dynamics 365 for Sales: Best Use cases based on the customer satisfaction data

Freshsales

4.7

AI Powered

Microsoft Dynamics 365 for Sales

3.8

AI Powered

Key Capabilities Supported

Freshsales focuses on engagement management and communication management, ensuring robust handling of customer interactions. read more →

Microsoft Dynamics 365 for Sales emphasizes workflow management and proposal management, supporting streamlined sales operations. read more →

Business Goals

Freshsales helps businesses increase sales and enhance customer relationships, fostering better revenue streams. read more →

Microsoft Dynamics 365 for Sales enhances customer relationships and aims to improve ROI, focusing on efficient resource use. read more →

Core Features

Freshsales offers custom reports and data operations, with strong integration capabilities and AI-powered analytics. read more →

Microsoft Dynamics 365 for Sales provides strong analytics and compliance features, with integration options and data management tools. read more →

Vendor Support

Freshsales provides extensive 24/7 support along with phone, email, and chat options, suiting complex enterprise needs. read more →

Microsoft Dynamics 365 for Sales offers 24/7 support, though with fewer phone, email, and chat options, fitting diverse user needs. read more →

Segments and Industries

Freshsales is popular among large enterprises in computer software and marketing sectors, holding a strong foothold. read more →

Microsoft Dynamics 365 for Sales serves enterprises and mid markets, particularly in IT services and software sectors. read more →

Operational Alignment

Freshsales aligns with large-scale operations, adept at handling communication-heavy workflows across various industries. read more →

Microsoft Dynamics 365 for Sales fits into smaller and mid-sized operational environments, focusing on sales document and contact management. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Phone Support

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Email Support

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Chat Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Freshsales and Microsoft Dynamics 365 for Sales

How does Freshsales and Microsoft Dynamics 365 for Sales address your Engagement Management Challenges?

Freshsales and Microsoft Dynamics 365 For Sales both help track customer interactions and follow-ups. Freshsales offers features like lead scoring and email scheduling to manage engagement, while Microsoft Dynamics 365 For Sales focuses on in-depth follow-up procedures. Freshsales allows users to track website engagement, while Microsoft Dynamics 365 For Sales emphasizes visibility of customer interactions. Both tools have limitations, such as difficulty in segmentation and automation of follow-ups.

"...Then we can follow up with the customer, call the customer and the complete customer lifecycle...." Peer review by Manager in Sales

"...Inclusive Social Engagement, Voice of the Customer and Gamification (well with one Sales employe like in our company, its already cool to game against myself :-) )...." Peer review by Executive Sponsor

What benefits does Freshsales and Microsoft Dynamics 365 for Sales offer for Contact List Management?

Freshsales and Microsoft Dynamics 365 for Sales both help manage customer contacts. Both tools allow users to track contacts, leads, and account information. However, Freshsales is more focused on communication and includes features for bulk emailing and lead scoring. Microsoft Dynamics 365 for Sales is designed for broader organization-wide use and provides better reporting and analytics. A limitation of both tools is that they may not be intuitive to use, leading to difficulty finding information.

"...We send thousands of emails as part of recruiting vendors to work with us, and we also have hundreds of thousands of customers contacting us...." Peer review by Ishai James B, Owner

"...It gives our salesman an easily searched database by customer and salesman so they can contact their clients on products they have purchased and enjoy...." Peer review by John R, Merchandise Manager/Sales Associate, Retail

How can Freshsales and Microsoft Dynamics 365 for Sales optimize your Workflow Management Workflow?

Both Freshsales and Microsoft Dynamics 365 For Sales prioritize workflow management and aim to streamline sales processes. Freshsales emphasizes ease of use and automation, allowing users to configure workflows quickly and integrate with other tools. Microsoft Dynamics 365 For Sales focuses on customization and flexibility, enabling users to create tailored workflows and integrate specific apps based on their needs. However, both platforms have limitations in specific areas; Freshsales may require third-party integrations for advanced features, while Microsoft Dynamics 365 For Sales might need additional consultants to optimize workflow implementation.

"...i love the integrations, the lead scoring, the workflows, the sales campaigns... everything. ...." Peer review by Marc N., Head Of Business Development & Executive Recruitment Services, Human Resources

"...The built-in workflows and processes can be easily configured without programming skills to manage processes from the very simple to the highly complex, and the dashboards and analytics are better than anything I've seen out-of-the-box, and extraordinary with a bit of configuration...." Peer review by Tim P., Research