Overview: Freshsales and Salesforce CRM as CRM Category solutions.

Freshsales and Salesforce CRM are two leading CRMs with distinct capabilities. Freshsales excels in communication and engagement management with strong email and phone call support. Best for large enterprises in software and marketing, it offers extensive data import and reporting features. Salesforce CRM, with robust sales and engagement management capabilities, is preferred by enterprises across diverse industries. Its powerful AI features and extensive support options cater to a broad array of customer needs, making it highly adaptable for strategic customer acquisition and relationship building.

Freshsales: Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.

Salesforce CRM: Salesforce is a unified Customer Relationship Management (CRM) platform. It helps businesses manage customer relationships and streamline processes.

Freshsales and Salesforce CRM: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Freshsales focuses on engagement management, communication management, and efficient workflow handling. It is ideal for tasks like tracking communications and managing leads, aligning well with the needs of teams involved in engagement and follow-up. read more →

Salesforce CRM provides a wide array of capabilities, including engagement and sales document management. It excels at facilitating contact list management and workflow automation, which suits businesses looking to manage complex relationships and communications efficiently. read more →

Business Goals

Freshsales primarily helps users increase sales and revenue, enhance customer relationships, and acquire new customers, which are crucial for businesses aimed at expanding their customer base. read more →

Salesforce CRM is designed to enhance customer relationships and acquire customers effectively. It also helps in increasing sales, improving ROI, and scaling best practices, appealing to businesses seeking substantial growth and customer engagement. read more →

Core Features

Freshsales features custom reporting, data import/export, and integration, making it a great choice for those needing robust analytics and seamless data management capabilities. read more →

Salesforce CRM offers powerful AI, custom reporting, and integration capabilities. Its comprehensive analytics and security features provide end-to-end CRM solutions for data-driven organizations. read more →

Vendor Support

Freshsales offers extensive 24/7 vendor support via phone, email, and chat, which is crucial for users seeking immediate assistance across different channels. read more →

Salesforce CRM provides 24/7 support with extensive options including phone, email, and chat support. This broad support spectrum aligns well with various customer preferences for reliable service. read more →

Segments and Industries

Freshsales serves large enterprises, particularly in software, marketing, and IT industries, showcasing its alignment with tech-focused and marketing-driven companies. read more →

Salesforce CRM is prevalent among enterprises and large enterprises in sectors such as financial services, IT, and computer software, reflecting its versatility and industry-wide applicability. read more →

Operational Alignment

Freshsales fits seamlessly into enterprises with strong communication needs and large-scale operations, focusing on engagement and workflow optimization. read more →

Salesforce CRM is adept at fitting into various operational workflows, catering to complex and diverse environments with its extensive capabilities. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Phone Support

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Email Support

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Chat Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Freshsales and Salesforce CRM

How does Freshsales and Salesforce CRM address your Engagement Management Challenges?

Freshsales and Salesforce CRM both provide tools for tracking customer interactions and scheduling follow-up actions. Freshsales focuses on lead scoring and email engagement, allowing users to track customer activity and prioritize follow-ups. Salesforce CRM emphasizes collaboration, analytics, and customizability, enabling users to analyze customer behavior and manage interactions across the organization. However, Freshsales has limitations in segmentation and requires a premium plan for web-to-lead forms, while Salesforce CRM can be expensive and requires additional products for digital follow-up.

"...Freshsales has firmly changed our company in terms of our sales, it allows us to visualize our potential customers, who are available to make such a sale, we identify the opportunities, through follow-ups to our clients, this is achieved with a massive tracking of sales progress The supports can be done by email, manage customer service in an efficient way, you can chat with customers, receive calls, send emails, many things that makes it easier to project ourselves to be a better company through this important software that It's for us...." Peer review by roberto carlos g, Administrativo

"...I like that everything is located in one common platform, I can add cadences and log notes right in SF...." Peer review by Dylan S, Benefits Advisor

How does Freshsales and Salesforce CRM facilitate Communication Management?

Freshsales and Salesforce CRM both enable users to send emails, track their status, and manage communications. Freshsales offers features such as task reminders, personalized bulk emails, and phone call tracking within the platform. Salesforce CRM focuses on storing information, integrating with Gmail, and using social media scheduling tools. Freshsales offers more integrated communication features, while Salesforce CRM provides greater flexibility in customizing communication methods. However, both tools have limitations, such as difficulty tracking email delivery status in Salesforce CRM and the lack of dynamic date range filters in Freshsales.

"...We are using freshsales CRM to send emails to clients and making connection with influencers...." Peer review by sathish K., Executive, Information Technology and Services

"...We are able to send them renewal emails directly from salesforce when we see they are needed...." Peer review by User

What makes Freshsales and Salesforce CRM ideal for Contact List Management?

Both Freshsales and Salesforce are designed for managing contacts. Freshsales excels at tracking leads and customer contacts, providing a strong lead scoring system. Salesforce excels at managing customer histories and providing a comprehensive database of customer interactions. Freshsales offers strong integration with communication tools, while Salesforce allows for the creation of custom reports. However, Freshsales has limitations with customer service response times, and Salesforce has limitations with contact merging and user permissions.

"...I do recommend this for any company keeping trail of their customer , client contacts...." Peer review by Angelina S.

"...The product can manage contacts and leads, providing an easy way to setup tasks and key indicators for communication...." Peer review by User in Non-Profit Organization Management, Non-Profit Organization Management