Overview: Freshsales and Salesmate Sales CRM as CRM Category solutions.

Freshsales stands out with robust engagement management and a broader range of industries served, ideal for large and diverse businesses seeking comprehensive CRM solutions. On the other hand, Salesmate Sales CRM emphasizes sales call management and efficiency, catering well to consumer goods companies and smaller enterprises aiming for streamlined communication.

Freshsales: Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.

Salesmate Sales CRM: Salesmate-Sales-CRM offers advanced automation to boost team productivity and close more deals. It is the best sales CRM software for enhancing team performance.

Freshsales and Salesmate Sales CRM: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Freshsales supports engagement and communication management, making it effective for managing customer interactions. read more →

Salesmate Sales CRM focuses on sales call and communication management, assisting users in tracking sales conversations. read more →

Business Goals

Freshsales aims to increase sales and enhance customer relationships, useful for companies wanting more revenue and better client connections. read more →

Salesmate Sales CRM targets increasing sales and customer acquisition, appealing to users who prioritize growing their customer base. read more →

Core Features

Freshsales offers expansive features like AI, analytics, and integration, benefitting users requiring extensive reporting and data handling. read more →

Salesmate Sales CRM highlights analytics and integration, suiting businesses looking for detailed sales data and system connectivity. read more →

Vendor Support

Freshsales provides 24/7 support across multiple channels, meeting demands for round-the-clock assistance. read more →

Salesmate Sales CRM offers improved chat and phone support, beneficial for users with frequent support needs. read more →

Segments and Industries

Freshsales serves a wide array of industries like IT and marketing, widely adopted by large enterprises. read more →

Salesmate Sales CRM is popular among consumer goods and smaller enterprises, ideal for niche industry applications. read more →

Operational Alignment

Freshsales fits well into large and complex operational scales, designed for companies needing advanced CRM solutions. read more →

Salesmate Sales CRM aligns with streamlined operations, favored by businesses aiming for efficient CRM processes. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Phone Support

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Email Support

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Chat Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Freshsales and Salesmate Sales CRM

How does Freshsales and Salesmate Sales CRM address your Engagement Management Challenges?

Both Freshsales and Salesmate Sales CRM offer features for managing engagement with customers. Freshsales uses lead scoring and email tracking to help users prioritize and follow up with leads, while Salesmate Sales CRM focuses on automating follow-up tasks and organizing leads to improve sales productivity. Freshsales is more expensive and requires a higher tier plan for web-to-lead forms, while Salesmate Sales CRM is all-in-one cloud-based and includes features like lead distribution and activity tracking.

"...The plataform is very useful, helping to track the oportunities we create and to follow up with the email tracking and status...." Peer review by Leonardo d., Investimento Social, Hospital & Health Care

"...but now it's automatically being organized, sorted, and behaviors are suggested for following up...." Peer review by Alan P., President, Financial Services

How can Freshsales and Salesmate Sales CRM optimize your Communication Management Workflow?

Freshsales and Salesmate Sales CRM both enable users to send, track, and manage emails from within their platforms. Freshsales excels in email tracking, offering detailed insights into email activity. Salesmate emphasizes automation and personalized communication, allowing users to schedule emails and send bulk emails while maintaining a personalized feel. Both systems have limitations, with Freshsales lacking dynamic filtering for reports and Salesmate lacking the automatic email association seen in other CRMs.

"...Client and partner relations and tracking - phone calls, emails, follow up management - and tracking chain of followups...." Peer review by Administrator

"...I like the ability to send emails via templates and incorporate them into workflows that operate behind the scene to reach out to our customers/prospects...." Peer review by Jerald M., Vice President, Insurance

How does Freshsales and Salesmate Sales CRM facilitate Workflow Management?

Freshsales and Salesmate both offer workflow management features that automate tasks and improve efficiency. Freshsales emphasizes ease of use and clear reporting, while Salesmate focuses on powerful automation through webhooks and customization. Both tools have limitations, with Freshsales requiring third-party integrations for some advanced features and Salesmate lacking a bulk action for missed calls.

"...Easy to use, scales with growing team, clear and concise reporting and workflow...." Peer review by James S, Partnership Manager

"...The ability to customize this software to do exactly what you want is incredible, you can create workflows so repetitive that literally the media will configure it to copy and the field routine you want...." Peer review by Justin T, Team manager

What solutions does Freshsales and Salesmate Sales CRM provide for Contact List Management?

Freshsales and Salesmate both provide contact management features. Freshsales excels in lead tracking and scoring, offering bulk mailing and seamless integration with tools like Gsuite. Salesmate focuses on simplicity and ease of use, allowing users to import contacts from various sources and manage them efficiently. While Freshsales has more robust features, Salesmate is more accessible due to its lower cost.

"...And these metrics have helped our MRE, SDR and other teams beat all records in Chargebee history on the number of leads..." Testimonial by Germain Brion, VP-Sales, Chargebee