Overview: Freshsales and Zendesk Sell as CRM Category solutions.

Freshsales excels in customer engagement with advanced communication and workflow features. It supports sales growth, improving customer relationships, and boosting efficiency with AI-driven analytics and comprehensive reporting. Zendesk Sell offers robust communication management and lead tracking, aimed at supporting sales and customer acquisition with integrated data solutions. Vendor support varies, with Freshsales offering more extensive options. Both products serve large enterprises but cater to different industry needs, aligning operationally with their respective business focuses.

Freshsales: Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.

Zendesk Sell: Zendesk Sell is a sales CRM software that boosts productivity and pipeline visibility for sales teams. Friction is eliminated, enabling more sales.

Freshsales and Zendesk Sell: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Freshsales supports engagement management and workflow management, aligning well with tasks like communication handling and lead management. read more →

Zendesk Sell emphasizes communication and tracking, with tools for managing and recording sales calls, fitting sales-focused processes. read more →

Business Goals

Freshsales helps businesses increase sales and enhance customer relationships, aligning with strategic goals to improve efficiency and ROI. read more →

Zendesk Sell focuses on increasing sales and customer acquisition, fitting businesses aiming to launch new products and improve internal communication. read more →

Core Features

Key features of Freshsales include AI-powered analytics, custom reports, and integrations, meeting complex needs for large enterprises. read more →

Zendesk Sell offers analytics, data export/import, and integrations, catering well to businesses prioritizing data management and sales automation. read more →

Vendor Support

Freshsales provides a wide range of support options, including 24/7 support, email, phone, and chat, suiting high-level enterprise needs. read more →

Zendesk Sell offers more limited support with email and phone, fitting smaller businesses with less complex support requirements. read more →

Segments and Industries

Large enterprises and tech-focused industries often use Freshsales, showing its fit for complex operations and IT services. read more →

Zendesk Sell is popular in consumer-focused sectors, serving businesses in consumer services and goods. read more →

Operational Alignment

Freshsales fits well into large-scale operations, handling complex workflows and communication networks for big enterprises. read more →

Zendesk Sell is aligned with more straightforward sales processes, suitable for businesses with specific sales-driven operational needs. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Phone Support

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Email Support

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Chat Support

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24/7 Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Freshsales and Zendesk Sell

How does Freshsales and Zendesk Sell facilitate Engagement Management?

Freshsales and Zendesk Sell both provide tools for managing customer engagement, including email tracking, scheduling follow-ups, and task management. Freshsales is more focused on providing features for analyzing customer engagement with website and app interactions, while Zendesk Sell emphasizes a streamlined workflow and clear communication between sales team members. A limitation of Freshsales is its complicated lead distribution and segmentation features.

"...Freshsales has firmly changed our company in terms of our sales, it allows us to visualize our potential customers, who are available to make such a sale, we identify the opportunities, through follow-ups to our clients, this is achieved with a massive tracking of sales progress The supports can be done by email, manage customer service in an efficient way, you can chat with customers, receive calls, send emails, many things that makes it easier to project ourselves to be a better company through this important software that It's for us...." Peer review by roberto carlos g, Administrativo

"...This app is for a salesman who truly sets appointments and needs to care about and follow up with his/her leads...." Peer review by Brian B., Manager, Education

What Are the key features of Freshsales and Zendesk Sell for Communication Management?

Freshsales and Zendesk Sell both offer features that aid in communication management, such as email tracking, call tracking, and task reminders. Freshsales provides a more integrated experience, allowing users to manage emails, calls, and tasks within the CRM. Zendesk Sell focuses more on providing a streamlined workflow, allowing users to easily manage communication with clients and track their interactions. nnBoth systems have limitations, as users have reported issues with reliability and functionality.

"...Features we Liked the most Lead Scoring Website Event Tracking Auto Lead Capturing Real Time Email Tracking..." Peer review by Avinash K.

"...The best thing is your simple entry for the contact information of different clients and potentials is very easy to create offers and potential purchases for customers, schedule appointments, set reminders and send emails from the program, check the metrics and numbers of different Sales team members for different times and situations...." Peer review by joshua s, Responsible for marketing

How does Freshsales and Zendesk Sell address your Contact List Management Challenges?

Freshsales and Zendesk Sell both allow users to manage contacts. Freshsales excels at tracking leads and providing a clear distinction between prospects and contacts. Zendesk Sell focuses on organization and keeping track of contacts throughout the sales process. Both tools offer features for bulk emailing, managing contacts, and integrating with other applications. However, Freshsales has limitations in customer support responsiveness, while Zendesk Sell struggles with contact list searchability and dashboard functionality.

"...Can link sign up form to create contact into FreshSales Send out bulk emails (it becomes personalized so they can t tell it s bulk email)...." Peer review by Chris Arthur

"...We contact our customer multiple times before deal is closed: automatic call log is the best and helps sales team to remember input notes about discussion...." Peer review by Pavel P, Development Director, Construction