Guiding you to choose between Freshsales vs. Zoho CRM: 2024

Comparison Summary

Freshsales: Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.

Zoho CRM: Zoho CRM is an online software that manages sales, marketing, and support in one platform. Trusted by over 100 million users worldwide, a free trial is available.

Freshsales and Zoho CRM: Customer Satisfaction Data

Most deployed common Use Cases for Freshsales and Zoho CRM

What Are the key features of Freshsales and Zoho CRM for Engagement Management?

Both Freshsales and Zoho CRM help track customer engagement and allow users to schedule follow-ups. Freshsales uses lead scoring and email tracking to assess customer interest, while Zoho CRM integrates with social media and email marketing platforms for follow-up. Freshsales' segmentation feature is limited, and Zoho CRM's user interface might be challenging for less tech-savvy users.

"...It helps to engage the leads/prospects in various way and monitor their status with lead score...." Peer review by Shiju D, Senior Product Manager, Information Technology and Services

"...I like the social and CRM integration it makes my life easy to follow up with so many people ...." Peer review by adrian f.

How efficiently Does Freshsales and Zoho CRM manage your Communication Management?

Freshsales and Zoho CRM both enable users to track email communications and send emails from the platform. Freshsales provides features for sending personalized bulk emails and tracking their activity. Zoho CRM allows users to send emails using their own company domain and offers pre-designed templates for sending emails to groups of leads. Both tools focus on communication management but have limitations; Freshsales lacks dynamic filters for reports, and Zoho CRM does not include expense tracking or online community management features.

"...We are using this tool to send bulk emails to our customers and get in constant touch with them...." Peer review by Nilesh S., Probationary Officer, Banking

"...The ability to send automated emails, and directly import leads from social media, allows me more time to be out selling and generating business...." Peer review by Adam T., Information Technology, Wholesale

What Are the key features of Freshsales and Zoho CRM for Contact List Management?

Both Freshsales and Zoho CRM effectively manage contact lists. Freshsales excels at lead scoring and offers a robust system for tracking prospects and contacts. Zoho CRM provides comprehensive contact information, integrated social media capabilities, and efficient email marketing automation. However, Zoho CRM faces limitations with custom query building and managing contact lists in list view.

"...This gives us the possibility to contact our customers and leads with optimal timing...." Peer review by Tor-Anders H, Channel Sales Executive, Information Technology and Services

"...If you are a small business owner like myself with ongoing client contacts this is an affordable and effective CRM tool...." Peer review by Douglas C., Owner/CEO, Insurance

Why is Freshsales and Zoho CRM the best choice for Workflow Management?

Freshsales and Zoho CRM both offer workflow management features to automate tasks and streamline sales processes. Freshsales emphasizes ease of use and integration, allowing users to customize workflows with variables and create sales campaigns. Zoho CRM provides a more comprehensive approach with customizable modules and complex automations, enabling businesses to manage contacts and marketing campaigns. However, Freshsales may require third-party tools to achieve certain advanced functionalities.

"...The sales campaigns are easy to set up and the workflows are just as easy...." Peer review by Josette Skilling, Chief Operations Officer, Member Splash

"...The reporting is also awesome and the CRM workflows can be easily tailored to anyone's needs. ...." Peer review by Jason V., President & Owner, Financial Services

What makes Freshsales and Zoho CRM ideal for Lead Management?

Freshsales and Zoho CRM both manage leads. Freshsales offers lead scoring, customization, and nurturing features. Zoho CRM provides comprehensive reporting, integration with live chat and social media, and advanced features. Freshsales is designed for managing leads and deals, while Zoho CRM is more versatile, offering contact organization, project management, and analytics. Both tools have limitations, such as Zoho CRM's potential for duplicate data entry.

"...Qualifying leads and managing the sales process between a small team that don't like admin...." Peer review by William P, Co-Founder, Marketing and Advertising

"...Offers online service to store and track your leads and offers many options to manage these leads. ...." Peer review by Barbara V., Director of Property Management, Hospitality