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Compare Freshservice vs Clientsuccess

Comparison Summary

For Freshservice vs Clientsuccess comparison, Our AI algorithm looked at 17933 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Freshservice and Clientsuccess to solve their respective business needs.

Pros and cons of Freshservice and Clientsuccess

Freshservice is more suited to businesses that require Helpdesk Management and Knowledge Management with User Generated Content where as Clientsuccess is focused towards Engagement Management with E-Mail and Training & Onboarding .

Both Freshservice and Clientsuccess are Help Desk software, peers recommend Freshservice for helpdesk management and sending & publishing communications where as Clientsuccess is more known for coaching and training & onboarding .

logo Freshservice

Focus area

Freshservice is better than Clientsuccess for

Software Failure Risk

  • medium

logo Clientsuccess

Focus area

Clientsuccess is better than Freshservice for

Software Failure Risk

  • medium

About

Intelligent, Right-Sized Service Management Solution for the Modern Enterprise

ClientSuccess: Customer Success Management Software

Age

2010

2014

Financials

SERIES H

SEED

Business Need

Total Processes
(we found evidences for)

82

63

Total Goals
(we found evidences for)

13

14

Top Processes

Evidences indicate better relative satisfaction



knowledge management

creating knowledge base



engagement management

engaging and following up


customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

sending & publishing communications

tracking & monitoring communications



sales document management

contract management

proposal & quote management


training & onboarding


social media management

social media analytics

managing social media account


contact list management

creating contact list


products & pricelist management


sales call management


generation of new leads


rating and review management


lifetime value management


touchpoint management




performance management



revenue cycle management



conference call management


customer case management



content management

content publishing


license management


lead qualification

lead qualification: technographic



promotion management


loyalty management

identify target customers


discount management



relationship management


channel management



community building





billing and invoice management


advocacy management




sales review & feedback


conversion management


account management


campaign management




subscription management



renewal management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Improve efficiency

  • Improve ROI

  • Improve consistency

  • Improve visibility

  • Increase sales & revenue

  • Improve digital and social presence

  • Launch new products

  • Shorten ramp up time

  • Enter new markets internationally or locally

  • See 10 more
  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Increase customer life time value

  • Improve ROI

  • Establish thought leadership

  • Grow market share

  • Improve stakeholder relations

  • Improve consistency

  • Improve efficiency

  • Improve digital and social presence

  • Manage risk

  • See 11 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • website

  • offline

  • on premises

  • video

  • user generated content

  • blogs

  • mobile

  • mobile app

  • games

  • chat

  • social media

  • review sites

  • G2crowd

  • See 12 more
  • e-mail

  • phone calls

  • website

  • offline

  • on premises

  • video

  • user generated content

  • blogs

  • mobile

  • mobile app

  • games

  • chat

  • social media

  • review sites

  • G2crowd

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

high

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting