Freshservice vs. HubSpot Service Hub: Comparing Best Help Desk Solutions 2025

Data

Data Export

Data Import

Support

Phone Support

Chat Support

Email Support

24/7 Support

Others

Analytics

Custom Reports

AI Powered

Most deployed common Use Cases for Freshservice and HubSpot Service Hub

How does Freshservice and HubSpot Service Hub facilitate Helpdesk Management?

Freshservice and HubSpot Service Hub both offer helpdesk management features. Freshservice is designed for ease of setup and administration, while HubSpot Service Hub is better for CRM integration and knowledge base creation. Freshservice provides a more traditional helpdesk experience, while HubSpot Service Hub focuses on creating a self-service knowledge base for customers. A limitation of both is that they may require third-party solutions for certain features.

"...No loss of help desk or other request/issues as each one is stored in our instance of Freshservice...." Peer review by Michael P, System Administrator

"...Additionally, its help desk and ticketing module helps users record and r......" Peer review

How can Freshservice and HubSpot Service Hub optimize your Knowledge Management Workflow?

Freshservice and HubSpot Service Hub both offer knowledge base management features. Freshservice is specifically designed for IT support and includes robust features like workflow automation and reporting, while HubSpot focuses on a more general customer service approach. Freshservice provides a more comprehensive set of features, but some users have reported limitations with knowledge base formatting and content. HubSpot's knowledge base is simpler to set up and has a more user-friendly design, but its flexibility is limited, particularly in customization and multiple knowledge base options.

"...Built in forums and knowledge base sections, that are not designed as an afterthought but rather as full components of the system...." Peer review by Danny, Sector Seven

"...We are also using the reporting tools in Hubspot to gather data and make adjustments to our processes and knowledge base...." Peer review by Ariel O, Client Support And Success Specialist

What solutions does Freshservice and HubSpot Service Hub provide for Workflow Management?

Freshservice and Hubspot Service Hub both enable users to create custom workflows and automate tasks. Freshservice offers a more robust and customizable workflow system, allowing users to tailor workflows to meet specific needs. Hubspot Service Hub focuses on streamlining processes and providing a comprehensive platform for managing various tasks, including ticket creation and contact management. However, both tools have limitations, with Freshservice sometimes needing optimization for basic tasks and Hubspot Service Hub experiencing occasional workflow bugs.

"...My team now gets the benefits of controlling and enabling workflow in a way we have never been able to before...." Peer review by Mike Williams, Direct Energy, Direct Energy

"...I recommend to have a plan to organize effectively the Companies, Conversations, Deals and Tickets so when the workflow is high, the system filters everything automatically so the information can be received by the correct user...." Peer review by Francisco C

What benefits does Freshservice and HubSpot Service Hub offer for Customer Feedback Management?

Freshservice and Hubspot Service Hub both manage customer feedback, offering surveys, reporting, and insights. Freshservice emphasizes gamification and integration with other support features, while Hubspot Service Hub focuses on customer experience improvement through feedback, ticketing, and knowledge base. Both systems have limitations in the complexity of feedback surveys.

"...With Freshservice we have been able to provide a much higher level of customer satisfaction and uniformity in our responses...." Peer review by Reese F

"...I think HubSpot gives a really good solution for getting feedback from users via surveys and NPS score...." Peer review by Sharon S, Head of Growth

How can Freshservice and HubSpot Service Hub optimize your Engagement Management Workflow?

Freshservice and Hubspot Service Hub both help businesses manage customer engagement. Freshservice focuses on providing support, tracking requests, and resolving issues promptly. Hubspot Service Hub prioritizes tracking customer interactions, providing visibility into the customer journey, and enabling targeted communication. Freshservice is limited by its lack of follow-up functionality, while Hubspot Service Hub has limitations in data analysis capabilities.

"...It brought a professionalism inside our firm where end users doesn't interact with the support person directly, where-in they log a ticket which makes the support person to work on it...." Peer review by Adarsh R., Information Technology and Services

"...We find many repeat visitors who are now engaging with our service and sales team who found us through our knowledge base...." Peer review by Kenny P, President

Alternatives

4.54 5

NABD

Integrations

Few Freshservice Integrations

Slack

Tray.io Automation Platform

4.0 5

Workato Platform

4.0 5

Zapier

PagerDuty Platform

4.0 5

Few HubSpot Service Hub Integrations

Aweber

4.24 5

Tonkean

4.25 5

Zapier

Sharpspring

4.5 5

Slack