HubSpot Service Hub Overview
HubSpot Service Hub streamlines customer support across preferred channels. It enhances team efficiency for small to enterprise businesses.
Use Cases
Customers recommend Knowledge Management, Customer Feedback Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using HubSpot Service Hub.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using HubSpot Service Hub.
HubSpot Service Hub Use-Cases and Business Priorities: Customer Satisfaction Data
HubSpot Service Hub works with different mediums / channels such as User Generated Content. Blogs. E-Mail etc.
HubSpot Service Hub's features include Ticketing, Feedback Surveys, Recording, etc. and HubSpot Service Hub support capabilities include Chat Support, Phone Support, Email Support, etc. also HubSpot Service Hub analytics capabilities include Analytics, and Custom Reports.
Reviews
"The volume was just too much, we couldn't handle it, we needed some sort of organizational tool to bring everything together. Today, thanks to HubSpot, the majority of issues come in through a form. From there we can easily collaborate on tickets, s...tay organized, and solve customer issues quickly. Today people are getting better answers quicker. Because we're getting more complete information from the form instead of multiple calls and emails. People are really happy with that." - Kyle Harder
HubSpot Service Hub, Teamsupport, Help Scout, SupportBee, Freshservice, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for HubSpot Service Hub
Top Industries
- Computer Software
- Information Technology and Services
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
HubSpot Service Hub is popular in Computer Software, Information Technology And Services, and Education and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on HubSpot Service Hub Use Cases
How can HubSpot Service Hub optimize your Knowledge Management Workflow?
How can HubSpot Service Hub optimize your Customer Feedback Management Workflow?
How can HubSpot Service Hub enhance your Helpdesk Management process?
How efficiently Does HubSpot Service Hub manage your Engagement Management?
What benefits does HubSpot Service Hub offer for Workflow Management?
49+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well HubSpot Service Hub solved their Help Desk needs. Cuspera uses 3043 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The volume was just too much, we couldn't handle it, we needed some sort of organizational tool to bring everything together. Today, thanks to HubSpot, the majority of issues come in through a form. From there we can easily collaborate on tickets, stay organized, and solve customer issues quickly. ...Today people are getting better answers quicker. Because we're getting more complete information from the form instead of multiple calls and emails. People are really happy with that. |
|
HubSpot is a great tool and it's helping us to grow our business. We've enjoyed working with the onboarding and services teams, and they've both helped coach us to inbound marketing success. Testimonial By Claes Friberg |
|
|
There was a lot to accomplish in a short period of time and a steep learning curve. Gina and her team at HubSpot walked me through the process of setting everything up. She was patient, informative, and helpful. The onboarding experience was not only painless, but it was also enjoyable! We are very... pleased with what we accomplished in a short period of time and feel very good about our decision to put our web presence in HubSpot's hands. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Kyle Harder Rider Support Lead Santa Cruz |
The volume was just too much, we couldn't handle it, we needed some sort of organizational tool to bring everything together. Today, thanks to HubSpot, the majority of issues come in through a form. From there we can easily collaborate on tickets, stay organized, and solve customer issues quickly. ...Today people are getting better answers quicker. Because we're getting more complete information from the form instead of multiple calls and emails. People are really happy with that. |
|
Claes Friberg Partner QBank |
HubSpot is a great tool and it's helping us to grow our business. We've enjoyed working with the onboarding and services teams, and they've both helped coach us to inbound marketing success. Testimonial By Claes Friberg |
|
Andrew Homan Attorney Homan Legal Corporation |
There was a lot to accomplish in a short period of time and a steep learning curve. Gina and her team at HubSpot walked me through the process of setting everything up. She was patient, informative, and helpful. The onboarding experience was not only painless, but it was also enjoyable! We are very... pleased with what we accomplished in a short period of time and feel very good about our decision to put our web presence in HubSpot's hands. |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Consumer Goods
|
Consumer Goods |
CASE STUDY RonbowRead More |
|
Marketing and Advertising
|
Marketing and Advertising |
CASE STUDY Rock ContentRead More |
|
Computer Software
|
Computer Software |
CASE STUDY Fast ForwardRead More |
Video
HubSpot Starter Customer Platform Walkthrough (New Release!)
Frequently Asked Questions(FAQ)
for HubSpot Service Hub
What is HubSpot Service Hub?
HubSpot Service Hub is a customer service software that helps to deliver organized customer service that gives efficient help and complete answers to customer queries and issues. It helps to boost the productivity of customer service teams. It helps to increase revenue and increase customer satisfaction.
Service Hub also offers a complete help desk with built-in automation and reporting, so you can turn chats and emails into tickets that are easily organized, prioritized, and tracked. Service Hub helps to improve customer experience with the Conversations inbox, which brings all communication channels — email inboxes, live chat, forms, Facebook messenger, and more — together into one universal inbox. Each conversation is enriched by the HubSpot CRM, so customer service reps have contextual information about the customer's history with the company.
Service Hub enables businesses to provide self-service solutions to their customers with support from knowledge base tools, library of support articles. Service Hub's live chat makes it easy to engage more customers in conversations. And using the service bot, businesses can scale these conversations to help customers get answers without involving a human specialist.
What is HubSpot Service Hub used for?
What are the top features of HubSpot Service Hub?
Who uses HubSpot Service Hub?
What are HubSpot Service Hub alternatives?
Where is HubSpot Service Hub located?
Peers used HubSpot Service Hub for knowledge management and customer feedback management
HubSpot Service Hub Competitors
HubSpot Service Hub Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (247) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (247) |
HubSpot Service Hub Integrations
HubSpot Service Hub integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for HubSpot Service Hub
Software Failure Risk Guidance
?for HubSpot Service Hub
Overall Risk Meter
Top Failure Risks for HubSpot Service Hub
HubSpot, Inc News
TAG Joins Forces With Hubspot To Boost CRM & Automation Chops - B&T
Digital agency TAG partners with HubSpot to enhance CRM and automation capabilities.
HubSpot to Announce Third Quarter 2024 Financial Results on November 6, 2024
HubSpot will announce its third quarter 2024 financial results on November 6, 2024, followed by a conference call to discuss the results and business outlook.
Hubspot introduces more than 200 updates to its platform to benefit customer service teams
HubSpot introduces over 200 updates to its platform, enhancing features for customer service teams and advancing knowledge management practices.
HubSpot, Inc Feeds
HubSpot Acquires Frame AI: Enhancing Customer Conversations with Intelligent Technology
HubSpot acquires Frame AI to enhance customer interactions using AI technology, converting unstructured data into actionable insights for better customer engagement.
HubSpot to Acquire Frame AI, Unlocking the Power of Conversational Data with AI - Business Wire
HubSpot plans to acquire Frame AI to enhance its use of conversational data with artificial intelligence.
HubSpot acquires Frame AI, an intelligent conversation platform - The American Bazaar
HubSpot acquires Frame AI, a platform for intelligent conversations.
HubSpot, Inc Profile
HQ Location
25 First Street, 2nd Floor Cambridge, MA 02141 United States
Employees
1001-5000
Social
Financials
IPO
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