HubSpot Service Hub Overview
HubSpot Service Hub streamlines customer support across preferred channels. It enhances team efficiency for small to enterprise businesses.
Use Cases
Customers recommend Knowledge Management, Customer Feedback Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using HubSpot Service Hub.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using HubSpot Service Hub.
HubSpot Service Hub Use-Cases and Business Priorities: Customer Satisfaction Data
HubSpot Service Hub works with different mediums / channels such as User Generated Content. Blogs. E-Mail etc.
HubSpot Service Hub's features include Ticketing, Feedback Surveys, Recording, etc. and HubSpot Service Hub support capabilities include Chat Support, Phone Support, Email Support, etc. also HubSpot Service Hub analytics capabilities include Analytics, and Custom Reports.
Reviews
"There was a lot to accomplish in a short period of time and a steep learning curve. Gina and her team at HubSpot walked me through the process of setting everything up. She was patient, informative, and helpful. The onboarding experience was not onl...y painless, but it was also enjoyable! We are very pleased with what we accomplished in a short period of time and feel very good about our decision to put our web presence in HubSpot's hands." - Andrew Homan
HubSpot Service Hub, Vision Helpdesk, LiveAgent, Remote Support Desktop, Smith.ai, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for HubSpot Service Hub
Top Industries
- Computer Software
- Information Technology and Services
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
HubSpot Service Hub is popular in Computer Software, Information Technology And Services, and Education and is widely used by Small Business, Mid Market, and Enterprise.
HubSpot Service Hub Customer wins, Customer success stories, Case studies
What benefits does HubSpot Service Hub offer for Knowledge Management?
What benefits does HubSpot Service Hub offer for Customer Feedback Management?
How does HubSpot Service Hub facilitate Helpdesk Management?
How can HubSpot Service Hub optimize your Engagement Management Workflow?
How can HubSpot Service Hub enhance your Workflow Management process?
11 buyers and buying teams have used Cuspera to assess how well HubSpot Service Hub solved their Help Desk needs. Cuspera uses 3043 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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There was a lot to accomplish in a short period of time and a steep learning curve. Gina and her team at HubSpot walked me through the process of setting everything up. She was patient, informative, and helpful. The onboarding experience was not only painless, but it was also enjoyable! We are very... pleased with what we accomplished in a short period of time and feel very good about our decision to put our web presence in HubSpot's hands. |
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The volume was just too much, we couldn't handle it, we needed some sort of organizational tool to bring everything together. Today, thanks to HubSpot, the majority of issues come in through a form. From there we can easily collaborate on tickets, stay organized, and solve customer issues quickly. ...Today people are getting better answers quicker. Because we're getting more complete information from the form instead of multiple calls and emails. People are really happy with that. |
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A clear view of what tickets are a priority has had a direct impact on our team's results. Overall, we're operating at a higher level with HubSpot's tools. Testimonial By Doug Dotts |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Andrew Homan Attorney Homan Legal Corporation |
There was a lot to accomplish in a short period of time and a steep learning curve. Gina and her team at HubSpot walked me through the process of setting everything up. She was patient, informative, and helpful. The onboarding experience was not only painless, but it was also enjoyable! We are very... pleased with what we accomplished in a short period of time and feel very good about our decision to put our web presence in HubSpot's hands. |
|
Kyle Harder Rider Support Lead Santa Cruz |
The volume was just too much, we couldn't handle it, we needed some sort of organizational tool to bring everything together. Today, thanks to HubSpot, the majority of issues come in through a form. From there we can easily collaborate on tickets, stay organized, and solve customer issues quickly. ...Today people are getting better answers quicker. Because we're getting more complete information from the form instead of multiple calls and emails. People are really happy with that. |
|
Doug Dotts Director of Client Outcomes Unific |
A clear view of what tickets are a priority has had a direct impact on our team's results. Overall, we're operating at a higher level with HubSpot's tools. Testimonial By Doug Dotts |
me&u - Hospitality
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Frequently Asked Questions(FAQ)
for HubSpot Service Hub
What is HubSpot Service Hub?
HubSpot Service Hub is a customer service software that helps to deliver organized customer service that gives efficient help and complete answers to customer queries and issues. It helps to boost the productivity of customer service teams. It helps to increase revenue and increase customer satisfaction.
Service Hub also offers a complete help desk with built-in automation and reporting, so you can turn chats and emails into tickets that are easily organized, prioritized, and tracked. Service Hub helps to improve customer experience with the Conversations inbox, which brings all communication channels — email inboxes, live chat, forms, Facebook messenger, and more — together into one universal inbox. Each conversation is enriched by the HubSpot CRM, so customer service reps have contextual information about the customer's history with the company.
Service Hub enables businesses to provide self-service solutions to their customers with support from knowledge base tools, library of support articles. Service Hub's live chat makes it easy to engage more customers in conversations. And using the service bot, businesses can scale these conversations to help customers get answers without involving a human specialist.
What is HubSpot Service Hub used for?
What are the top features of HubSpot Service Hub?
Who uses HubSpot Service Hub?
What are HubSpot Service Hub alternatives?
Where is HubSpot Service Hub located?
Peers used HubSpot Service Hub for knowledge management and customer feedback management
HubSpot Service Hub Competitors
HubSpot Service Hub Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (247) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (37) |
| Custom Reports | Read Reviews (247) |
HubSpot Service Hub Integrations
HubSpot Service Hub integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for HubSpot Service Hub
Software Failure Risk Guidance
?for HubSpot Service Hub
Overall Risk Meter
Top Failure Risks for HubSpot Service Hub
HubSpot, Inc News
TrueDialog Expands HubSpot Capabilities with Enterprise-Ready SMS Messaging Solution
TrueDialog has launched a new SMS integration for HubSpot, enhancing its capabilities with enterprise-grade SMS messaging. This integration allows HubSpot users to send one-to-one and mass SMS messages directly within their environment, leveraging features like automatic opt-out handling and high-volume bulk sends. It aims to increase customer engagement with SMS open rates above 95% and response rates up to 45%.
HubSpot Expands Board and Reports Strong Q3 2025 Results - The Globe and Mail
HubSpot expanded its board by appointing Clara Shih as a Class III director and reported a 21% increase in Q3 2025 revenue to $809.5 million. The company emphasized its AI strategy and customer expansion as key growth drivers.
HubSpot Partners Meticulosity and Scitecs Launch Meticulosity Global to Expand ... - EIN Presswire
HubSpot partners Meticulosity and Scitecs have launched Meticulosity Global, a new entity aimed at expanding HubSpot's impact across EMEA and APAC regions. This collaboration enhances their ability to serve enterprise clients with cross-regional teams, combining local expertise with global reach. The venture supports HubSpot's upmarket expansion and strengthens its position as a leading global CRM platform.
Nook welcomes Inderjit Brar to lead core system integrations in HubSpot - CUInsight
TrueDialog has launched a new SMS integration for HubSpot, enhancing its capabilities with enterprise-grade texting solutions. This integration allows HubSpot users to send SMS messages directly from the platform, offering features like automated workflows and personalized messaging. The integration aims to improve customer engagement with high open and response rates, supporting marketing, sales, and service functions.
HubSpot, Inc Profile
HQ Location
25 First Street, 2nd Floor Cambridge, MA 02141 United States
Employees
1001-5000
Social
Financials
IPO
