Comparison Summary
This comparison report of Freshservice vs. Kustomer is based on a specific set of business needs and context. The comparison uses 18608 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Freshservice and Kustomer
Freshservice, Kustomer, freshdesk, Zoho Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Freshservice covers Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management, Engagement Management, etc.
Kustomer focuses on Engagement Management with Chat, Contact List Management with Chat, Customer Feedback Management with Chat, Advertisement with Social Media, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Intelligent, Right-Sized Service Management Solution for the Modern Enterprise
Kustomer: Customer Service Software Reimagined
Age
2010
Financials
SERIES H
SERIES D
Business Need
Total Processes
(we found evidences for)
82
59
Total Goals
(we found evidences for)
13
14
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Scale best practices
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Improve efficiency
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Improve ROI
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Improve consistency
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Improve visibility
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Increase sales & revenue
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Improve digital and social presence
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Launch new products
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Shorten ramp up time
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Enter new markets internationally or locally
- See 10 more
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Scale best practices
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Launch new products
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Increase sales & revenue
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Increase customer life time value
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Establish thought leadership
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Improve brand engagement
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Grow market share
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Build brand awareness
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Enter new markets internationally or locally
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Improve stakeholder relations
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Improve efficiency
- See 11 more
Top Channels
Channels Used
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chat
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social media
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e-mail
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phone calls
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user generated content
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blogs
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website
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Whatsapp
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omnichannel
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text SMS
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offline
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video
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on premises
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Facebook
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point of sale
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Twitter
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promotions
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mobile
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trade shows
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Slack
- See 17 more
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chat
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social media
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e-mail
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phone calls
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user generated content
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blogs
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website
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Whatsapp
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omnichannel
-
text SMS
-
offline
-
video
-
on premises
-
Facebook
-
point of sale
-
Twitter
-
promotions
-
mobile
-
trade shows
-
Slack
- See 17 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
