Comparison Summary
This comparison report of Freshservice vs. Re:amaze is based on a specific set of business needs and context. The comparison uses 17497 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Freshservice and Re:amaze
Freshservice, Re:amaze, freshdesk, Zoho Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Freshservice covers Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management, Engagement Management, etc.
Re:amaze focuses on Customer Feedback Management with Social Media, Engagement Management with Chat, Workflow Management with Social Media, Helpdesk Management with Chat, etc.
"We wanted to get rid of the elephant in the room and move to the cloud. Freshservice was a robust IT service desk that didn’t add any complexity to the IT operations, unlike the other service desks we considered. The simplicity and obviousness of th...e interface made it the preferred choice for the agent and the user. " - Romel Dababneh
"What we love about Reamaze is the fact that it helps us provide better support to our customers. It's easy to keep track of the conversations that our team is involved in and give timely replies to all the questions. Without Reamaze, it would be cum...bersome to manage all our communication channels. " - Olga
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Intelligent, Right-Sized Service Management Solution for the Modern Enterprise
Re:amaze - Customer service, live chat, and helpdesk ...
Age
2010
Financials
SERIES H
SEED
Business Need
Total Processes
(we found evidences for)
82
46
Total Goals
(we found evidences for)
13
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Improve internal communications
-
Scale best practices
-
Improve efficiency
-
Improve ROI
-
Improve consistency
-
Improve visibility
-
Increase sales & revenue
-
Improve digital and social presence
-
Launch new products
-
Shorten ramp up time
-
Enter new markets internationally or locally
- See 10 more
-
Acquire customers
-
Increase sales & revenue
-
Enhance customer relationships
-
Improve internal communications
-
Launch new products
-
Improve digital and social presence
- See 3 more
Top Channels
Channels Used
-
chat
-
social media
-
e-mail
-
website
-
Facebook
-
Twitter
-
phone calls
-
user generated content
-
blogs
-
omnichannel
-
Instagram
-
text SMS
-
Slack
-
mobile
-
offline
-
point of sale
-
promotions
-
review sites
-
Amazon
-
on premises
- See 17 more
-
chat
-
social media
-
e-mail
-
website
-
Facebook
-
Twitter
-
phone calls
-
user generated content
-
blogs
-
omnichannel
-
Instagram
-
text SMS
-
Slack
-
mobile
-
offline
-
point of sale
-
promotions
-
review sites
-
Amazon
-
on premises
- See 17 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
