Comparison Summary

Freshservice: Freshservice offers AI-powered IT service management that is both intelligent and easy to use. Designed for enterprise-level operations, it minimizes complexity.

SAP Service Cloud: SAP Service Cloud empowers service teams to deliver fast, personalized customer service by unifying customer contacts from various channels and automating tasks with intelligent technologies. It enhances efficiency, reduces churn, and boosts customer loyalty.

logo Freshservice

Focus area

Freshservice is better than SAP Service Cloud for

Software Failure Risk

  • medium

logo SAP Service Cloud

Focus area

Software Failure Risk

  • low

Freshservice and SAP Service Cloud: Customer Satisfaction Data


Freshservice in Action: Unique Use Cases

What Are the key features of Freshservice for Helpdesk Management?

How efficiently Does Freshservice manage your Knowledge Management?

How can Freshservice enhance your Workflow Management process?

Why is Freshservice the best choice for Customer Feedback Management?


SAP Service Cloud in Action: Unique Use Cases

What solutions does SAP Service Cloud provide for Engagement Management?

What Are the key features of SAP Service Cloud for Contact List Management?

About

Intelligent, Right-Sized Service Management Solution for the Modern Enterprise

Service Cloud with experiences and resolutions across channels.

Age

2010

1972

Financials

SERIES H

IPO

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

high

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting