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Freshservice vs Smith.ai: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Freshservice vs. Smith.ai is based on a specific set of business needs and context. The comparison uses 18608 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Freshservice and Smith.ai

Freshservice, Smith.ai, freshdesk, Zoho Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Freshservice covers Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management, Engagement Management, etc.

Smith.ai focuses on Helpdesk Management with Phone Calls, Conversion Management with Phone Calls, Engagement Management with Phone Calls, Capturing Leads with Chat, etc.

"I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week. " - Craig Bell

"Smith.ai is our inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients. " - Jeremy T

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Freshservice

Focus area

Freshservice is better than Smith.ai for

Software Failure Risk

  • medium

logo Smith.ai

Focus area

Smith.ai is better than Freshservice for

Software Failure Risk

  • low

About

Intelligent, Right-Sized Service Management Solution for the Modern Enterprise

Generate sales and increase engagement with traffic

Age

2010

Financials

SERIES H

SEED

Business Need

Total Processes
(we found evidences for)

82

53

Total Goals
(we found evidences for)

13

8

Top Processes

Evidences indicate better relative satisfaction



knowledge management

creating knowledge base


workflow management


engagement management

engaging and following up


customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

sending & publishing communications

tracking & monitoring communications



sales document management

contract management

proposal & quote management


training & onboarding


social media management

social media analytics

managing social media account

engaging on social media


contact list management

creating contact list


products & pricelist management


sales call management


generation of new leads


rating and review management


lifetime value management


touchpoint management




performance management



revenue cycle management



conference call management


customer case management



content management


license management


lead qualification

lead qualification: technographic



promotion management


loyalty management


discount management



relationship management


channel management



community building





billing and invoice management


advocacy management




sales review & feedback


conversion management


account management


business development







Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Improve efficiency

  • Improve ROI

  • Improve consistency

  • Improve visibility

  • Increase sales & revenue

  • Improve digital and social presence

  • Launch new products

  • Shorten ramp up time

  • Enter new markets internationally or locally

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Improve ROI

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Grow market share

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • chat

  • website

  • social media

  • text SMS

  • Facebook

  • e-mail

  • Slack

  • offline

  • video

  • promotions

  • mobile

  • mobile app

  • See 10 more
  • phone calls

  • chat

  • website

  • social media

  • text SMS

  • Facebook

  • e-mail

  • Slack

  • offline

  • video

  • promotions

  • mobile

  • mobile app

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

high

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting