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Freshservice vs Spiceworks IT Help Desk: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Freshservice vs. Spiceworks IT Help Desk is based on a specific set of business needs and context. The comparison uses 20994 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Freshservice and Spiceworks IT Help Desk

Freshservice, Spiceworks IT Help Desk, freshdesk, Zoho Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Freshservice covers Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management, Engagement Management, etc.

Spiceworks IT Help Desk focuses on Helpdesk Management, Knowledge Management, Communication Management with E-Mail, Sales Document Management with User Generated Content, etc.

"If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting. " - Adam Le Feuvre

"Spiceworks is the best ticketing system I have ever worked with. We have been using the On-prem solution for a few years now. It has some flaws sure but the features you really need are there. Also you can't beat the price point and support. " - Adam Griggs

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Freshservice

Focus area

Freshservice is better than Spiceworks IT Help Desk for

Software Failure Risk

  • medium

logo Spiceworks IT Help Desk

Focus area

Spiceworks IT Help Desk is better than Freshservice for

Software Failure Risk

  • medium

About

Intelligent, Right-Sized Service Management Solution for the Modern Enterprise

Cloud Help desk software for IT

Age

2010

Financials

SERIES H

Business Need

Total Processes
(we found evidences for)

82

52

Total Goals
(we found evidences for)

13

8

Top Processes

Evidences indicate better relative satisfaction



knowledge management

creating knowledge base



engagement management

engaging and following up


customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

sending & publishing communications

tracking & monitoring communications



sales document management

contract management

proposal & quote management


training & onboarding


social media management

social media analytics

managing social media account


contact list management

creating contact list


products & pricelist management


sales call management


generation of new leads


rating and review management


lifetime value management


touchpoint management




performance management



revenue cycle management



conference call management


customer case management



content management


license management


lead qualification

lead qualification: technographic



promotion management


loyalty management


discount management



relationship management


channel management



community building





billing and invoice management


advocacy management




sales review & feedback


conversion management


account management


category management



Scheduling & dispatching



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Improve efficiency

  • Improve ROI

  • Improve consistency

  • Improve visibility

  • Increase sales & revenue

  • Improve digital and social presence

  • Launch new products

  • Shorten ramp up time

  • Enter new markets internationally or locally

  • See 10 more
  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Establish thought leadership

  • Scale best practices

  • Improve efficiency

  • Improve ROI

  • See 4 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • user generated content

  • blogs

  • website

  • offline

  • social media

  • on premises

  • point of sale

  • mobile

  • display advertisement

  • mobile app

  • See 9 more
  • e-mail

  • phone calls

  • user generated content

  • blogs

  • website

  • offline

  • social media

  • on premises

  • point of sale

  • mobile

  • display advertisement

  • mobile app

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

high

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting